Product Specialist/Sales Associate - CMA's CDJR of Martinsburg

Description

CMA's CDJR of Martinsburg is looking for an enthusiastic and driven Sales Associate to join our team. As a Sales Associate, you will be responsible for assisting customers in finding the right vehicle to meet their needs, guiding them through the sales process, and ensuring an outstanding customer experience. Whether you are an experienced automotive sales professional or looking to start a career in the industry, we provide the training and support to help you succeed! 

As a Product Specialist/Sales Associate at CMA, you will:

• Work with a positive and supportive sales culture, collaborating with team members to achieve individual and team sales targets.
• Engage customers in a consultative manner, understanding their needs and providing personalized guidance throughout the sales process.
• Demonstrate comprehensive product knowledge, staying up-to-date with the latest trends and technologies in the automotive industry.
• Generate sales leads through innovative video marketing and social media posts.
• Follow up with customers after the sale to ensure their satisfaction, address any concerns, and thank them for choosing our dealership. Build rapport and foster loyalty by staying in touch and being a reliable resource for all their automotive needs.

Benefits

• Employee Stock Ownership Plan (ESOP)
• Competitive insurance benefits including medical, dental, vision, employer paid life insurance, short-term disability, long-term disability, and employee assistance program
• 401k plan with company matching
• Paid Time Off and Holiday pay
• Associate discounts on vehicle purchases, parts, and service
• Paid maternity leave after one year of employment
• Closed on Sunday

Requirements

Education and/or Experience

• High school diploma or equivalent required 
• 1-2 years customer service experience
• High school diploma or equivalent required 
• Basic computer proficiency for using customer management software and completing digital paperwork.
• Professional appearance and demeanor
• Ability to multitask and stay organized in a fast-paced environment
• A  positive attitude and a team-first mindset

Language Skills

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
• Strong interpersonal and communication skills to engage with customers effectively.

Certificates, Licenses, Registrations

• Valid Driver's License

Physical Demands

• Sitting for periods while handling contracts, completing paperwork, or working on a computer.
• Frequently walking throughout the dealership and lot to show vehicles, check inventory, or meet customers.
• Standing for extended periods while assisting customers or participating in sales events.
• Occasionally lifting and carrying promotional materials, paperwork, or vehicle accessories, usually under 20-30 pounds.
• Bending, reaching, or stooping to retrieve items or inspect vehicles (e.g., checking tires or interior).
• Working outdoors while showing vehicles on the lot, which may involve exposure to varying weather conditions such as heat, cold, rain, or snow.

Work Environment

• Working in a bright, clean, and professional showroom where vehicles are displayed.
• Spending time outside showing vehicles, walking the lot with customers, and moving inventory.
• Joining customers on test drives, which may involve driving on nearby roads or highways.
• Schedule can vary based on dealership hours and sales events. Schedule often includes evenings, weekends, and holidays, as these are peak times for car shopping.
• Typical dealership sounds include conversations, phones ringing, and occasional vehicle noise from test drives or nearby service departments.