CMG Call Center Supervisor

Summary

Job Summary

The CMG Call Center Supervisor leads a centralized team of inbound and/or outbound phone call agents. The CMG Call Center Supervisor works to ensure the overall job performance of the team and coordinates all job related activities to ensure the agent succeeds in their role. The Supervisor of the CMG Call Center Team will assure employees adhere to CoxHealth and departmental policies and procedures. This position is also responsible for developing and maintaining relationships with patients, providers, and other departments within CoxHealth. Additional responsibilities will include staff training and coaching regarding such topics as, customer service, appointment scheduling, EMR system, telecom systems, patient and department complaint resolution, and efficient departmental operations.

Job Requirements

Education

Required: High school diploma or Equivalent

Preferred: Bachelor’s Degree

Experience

Required: 2 years of customer service experience

Preferred: Prior supervisory or training experience

Preferred: Call Center or clinic experience

Skills

Ability to perform effectively in a leadership role

Strong analytical and problem solving skills

Outstanding written and verbal communication skills

Strong knowledge of clinic practices and/or call centers

Excellent customer service skills

Strong time management skills

Proficient in Microsoft Office Programs

Ability to multi-task

Licensure/Certification/Registration

N/A

Additional Information
Job Benefits & Perks!

Tuition reimbursement up to $1200 per year
Additional Educational Assistance programs available
Health/Dental/Vision
Retirement with employer match
20% tuition discount on most classes at Cox College
On-site Daycare with extended hours, holidays and weekends
Employee Discount at CoxHealth Fitness Centers
Pharmacy delivery to your unit
On-site Employee Health services
Opportunity to earn referral bonuses of up to $5,000 per hire for certain positions
1906 Employee Store
Cafeteria discount

If you would like more information about job benefits & perks, please feel free to email us @ hr-recruitment@coxhealth.com or visit https://www.coxhealth.com/employees/benefits/