Job details

Head of Mortgage Resolution

POSITION OVERVIEW:

The Head of Mortgage Resolution will oversee Loss Mitigation and some Specialized Servicing verticals, including Underwriting, Closing, Assumptions and Mediations (collectively referred to as “Mortgage Resolution”). They will work with all Servicing departments to establish a net-new mortgage servicer. This person is a leader who must have solid experience, knowledge, and understanding of the servicing regulatory landscape, how to build & maintain a safe, automated, efficient operation, and how to effectively manage and monitor the vendors & third parties utilized in the process.

ESSENTIAL DUTIES and RESPONSIBILITIES, includes the following responsibilities, but not limited to:

Assists in the design and build of the Loss Mitigation and Assumptions ecosystem, including technology, training, procedures, etc.
Provide strategic direction and vision to senior management and business units in the planning and implementation of Loss Mitigation and Assumptions.
Recruits, leads, inspires, to create a diverse, passionate, and engaged department, on-site and remote.
Ensures compliance with State, Federal, Regulatory, and Investor Requirements and guidelines, maintains up-to-date knowledge of internal policies and procedures, and understands how requirement changes affect the operation.
Directs oversight programs that monitor performance of vendors & third parties utilized in the process.
Meets established standards and guidelines regarding compliance, job knowledge, quality, attendance, efficiency, initiative, and overall performance.
Manages the day-to-day performance of the Mortgage Resolution Department including ensuring that key performance metrics are met or exceed with budget.
Champions change and improvements across the operation, influences future initiatives to support and achieve operational improvements.
Other projects and assignments as needed.

PREFERRED QUALIFICATIONS AND EXPERIENCE

Proven experience leading areas within servicing operations & managing multiple verticals.
Ideal candidate will have 10+ years of previous experience within servicing, demonstrating a deep understanding of the industry’s complexities.
Knowledge of consumer protection laws & regulations impacting loss mitigation.
Ability to have a cross-functional impact across the servicing operation.
Experience in navigating high-risk examinations & issue remediation efforts.
Highly organized, reliable, and results-driven
Ability to hustle, willingness to learn, and adapt quickly to working in a fast-paced, fluid environment.
Proficient in Microsoft Office and call center equipment/software programs
Excellent communication skills both written and verbal.
Excellent leadership skills to lead and motivate a growing service operation.
Ability to engage with directors and managers to achieve goals and objectives.
Ability to work independently and as a member of high performing team.
Commitment to excellence and extraordinary standards.

SUPERVISORY RESPONSIBILITIES:

Direct Reports: Yes

PHYSICAL and ENVIRONMENTAL CONDITIONS

Standard office environment, equipment and tasks, including work at a computer terminal. This position requires partial sitting and walking throughout the day. Employee must be open to work overtime to complete assigned tasks.

CMG pays a competitive salary which ranges from $120,000 to $135,000 plus Bonus Factors that affect salary may include: Mortgage Resolution Management experience, overall knowledge of mortgage servicing industry, number of years worked in mortgage industry, computer skills, customer service experience specific to working with mortgage customer's, and education.

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