Senior Manager - Professional Services
About CodeNinja
CodeNinja partners with global enterprises and innovative startups to deliver world-class technology and professional services. Our teams are trusted to lead mission-critical programs, scale operations, and deliver value through deep technical expertise and flawless execution. As we gear up for a new strategic engagement, we’re looking for a results-driven leader to ensure exceptional service delivery and client satisfaction.
Position Overview
We’re hiring a Senior Manager – Professional Services to lead one of our high-priority client engagements. This role will be responsible for overseeing delivery execution, client relationship management, and internal team performance across a multi-functional setup. It requires someone with strong strategic vision, hands-on leadership, and the ability to operate in a dynamic and fast-paced environment.
Key Responsibilities
Engagement Leadership
- Own the delivery lifecycle and ensure all client expectations and milestones are met.
- Serve as the key liaison between client stakeholders and internal delivery teams.
- Translate business goals into actionable delivery plan.
Account Growth & Expansion
- Identify and pursue opportunities to expand the scope of services within the client organization.
- Collaborate with sales, talent acquisition and leadership to develop and present proposals for new initiatives.
Team & Operational Management
- Provide strategic guidance and oversight to project managers, engineers, and other functional leads.
- Foster a collaborative and high-performing culture aligned with CodeNinja’s values.
- Monitor and enhance operational efficiencies across delivery pipelines.
Client Relationship & Communication
- Build trusted relationships with client stakeholders through proactive engagement.
- Conduct regular check-ins, reviews, and strategic planning sessions.
- Handle escalations and provide timely, effective resolutions.
Strategic Delivery Planning
- Work with internal leadership to continuously evolve service offerings and delivery strategies.
- Identify opportunities for account expansion, optimization, and innovation.
- Maintain a deep understanding of the client’s evolving needs and industry dynamics.
Required Qualifications
- Bachelor’s degree in Computer Science, Business, or related field (Master’s preferred).
- 8+ years of experience in technology consulting, delivery, or professional services.
- At least 3 years in a senior management or client-facing leadership role.
- Strong expertise in delivery operations, team leadership, and stakeholder engagement.
- Familiarity with agile methodologies, service management frameworks, and modern delivery tools.
- Excellent interpersonal, communication, and problem-solving skills.
Preferred Skills
- Experience working with international clients and cross-cultural teams.
- Hands on with tools such as Jira and Confluence.
- Provident Fund
- Gym Membership
- Leaves as per the company policy.
- Company-paid trips
- Easy Loan Facility for Employees
- Yearly increment
- Health Insurance (includes spouse and parents) (till the age of 80)
At CodeNinja, we’re all about pushing boundaries and creating exceptional tech solutions. As our new Senior Manager - Professional Services, you’ll be stepping into a pivotal role that blends leadership, strategic vision, and deep client engagement. Imagine leading a high-priority client engagement, where you’ll oversee the entire delivery lifecycle and ensure that every expectation and milestone is not just met, but exceeded! Your daily life would involve acting as the essential bridge between our dynamic internal teams and client stakeholders, translating intricate business goals into actionable plans. You’ll get to identify growth opportunities within the client landscape, collaborating closely with our sales and leadership teams to craft compelling proposals for service expansions. Additionally, fostering a high-performing culture among project managers and engineers will be part of your mission, ensuring operational efficiencies thrive. Communication is key, and as the Senior Manager, you’ll build trust and rapport with our clients, conduct regular strategic planning sessions, and skillfully handle any escalations that come your way. If you're ready to drive innovation, optimize deliverables, and maintain a pulse on evolving client needs, then this is your chance to make a real impact at CodeNinja. Join us, and let’s shape the future of professional services together!
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