Senior Manager - Professional Services
About CodeNinja
CodeNinja partners with global enterprises and innovative startups to deliver world-class technology and professional services. Our teams are trusted to lead mission-critical programs, scale operations, and deliver value through deep technical expertise and flawless execution. As we gear up for a new strategic engagement, we’re looking for a results-driven leader to ensure exceptional service delivery and client satisfaction.
Position Overview
We’re hiring a Senior Manager – Professional Services to lead one of our high-priority client engagements. This role will be responsible for overseeing delivery execution, client relationship management, and internal team performance across a multi-functional setup. It requires someone with strong strategic vision, hands-on leadership, and the ability to operate in a dynamic and fast-paced environment.
Key Responsibilities
Engagement Leadership
- Own the delivery lifecycle and ensure all client expectations and milestones are met.
- Serve as the key liaison between client stakeholders and internal delivery teams.
- Translate business goals into actionable delivery plan.
Account Growth & Expansion
- Identify and pursue opportunities to expand the scope of services within the client organization.
- Collaborate with sales, talent acquisition and leadership to develop and present proposals for new initiatives.
Team & Operational Management
- Provide strategic guidance and oversight to project managers, engineers, and other functional leads.
- Foster a collaborative and high-performing culture aligned with CodeNinja’s values.
- Monitor and enhance operational efficiencies across delivery pipelines.
Client Relationship & Communication
- Build trusted relationships with client stakeholders through proactive engagement.
- Conduct regular check-ins, reviews, and strategic planning sessions.
- Handle escalations and provide timely, effective resolutions.
Strategic Delivery Planning
- Work with internal leadership to continuously evolve service offerings and delivery strategies.
- Identify opportunities for account expansion, optimization, and innovation.
- Maintain a deep understanding of the client’s evolving needs and industry dynamics.
Required Qualifications
- Bachelor’s degree in Computer Science, Business, or related field (Master’s preferred).
- 8+ years of experience in technology consulting, delivery, or professional services.
- At least 3 years in a senior management or client-facing leadership role.
- Strong expertise in delivery operations, team leadership, and stakeholder engagement.
- Familiarity with agile methodologies, service management frameworks, and modern delivery tools.
- Excellent interpersonal, communication, and problem-solving skills.
Preferred Skills
- Experience working with international clients and cross-cultural teams.
- Hands on with tools such as Jira and Confluence.
- Provident Fund
- Gym Membership
- Leaves as per the company policy.
- Company-paid trips
- Easy Loan Facility for Employees
- Yearly increment
- Health Insurance (includes spouse and parents) (till the age of 80)
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