Join Colibri as a Customer Service Representative to support clients in a remote role, where you'll manage sales order processing and address customer inquiries using various technologies. Be part of a team that values Love, Joy, Boldness, Teamwork, and Curiosity.
Responsibilities: Process securities and insurance orders, respond to client inquiries, and assist with escalated issues to ensure high customer care standards.
Skills: Excellent communication skills, proficiency in Microsoft Office, ability to learn new software quickly, and experience in a distraction-free remote workspace.
Qualifications: High school diploma or equivalent; prior work-from-home experience is preferred.
Location: Remote
Compensation: $16 - $17 / Hourly
At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,
Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,
and the community as a whole.
We have a rich and storied history. Colibri is one of the pioneers of online professional education,
introducing some of the first web-based professional education courses in 2001. Today, the company’s
family of brands are the leading online professional education platforms in their respective end-markets.
We proudly to serve >1 million customers annually and employ more than 1,500 mission-aligned
professionals. To learn more, please visit: www.colibrigroup.com
Position Overview:
When you join Colibri, you’ll be part of a team that’s supporting our customers from the front lines. As a Customer Service Representative – Silent Channel, you’ll play a vital role in sales order processing in a constantly evolving industry, while using a variety of tools and technology. In the process, you’ll handle a broad range of duties such as processing securities and insurance orders, handling escalated client issues, and responding to client inquiries in a timely fashion. It’s an opportunity to showcase your customer experience and expertise and assist us in creating customers for life!
Position Requirements & Major Responsibilities
Benefits:
Schedule:
$16 - $17 an hour
Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!
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