Customer Service Representative - Xcel

Position Overview:  

When you join Colibri, you’ll be part of a team that’s supporting our customers from the front lines. As a Customer Service Representative, you’ll play a vital role in enabling first call resolution in a constantly evolving industry, while using a variety of tools and technology. In the process, you’ll handle a broad range of customer service call types such as processing extensions of expired products, enrolling customers in coursework, and assisting customers as they navigate our website. It’s an opportunity to showcase your customer experience expertise and assist us in creating customers for life!  

• Professional ability to build relationships with customers, while giving you the opportunity to personalize your communication.  
• Provide technical support and fast-paced critical thinking to anticipate our customer’s current and future needs.  
• Strong work ethic and self-motivation with a commitment to succeed both individually and as a team.  
• Aptitude to learn and navigate new software quickly, and comfortable using multiple computer screens and internet tabs simultaneously. 
• Set Schedule during our operating hours between 9:30-6 EST or 10:30-7 EST
• Some rotational weekend availability required  
• Some holiday coverage may be required 

• High school diploma or equivalent  
• Proficiency in Microsoft Office  
• 2 years of Customer Service experience required  
• 1 year of call center support experience preferred  
• 1 year of technical support experience preferred  

• A positive, friendly, and approachable personality 
• Must handle obstacles with grace, accuracy, and urgency. 
• Ability to remain calm under pressure 
• Ability to work independently 

• 401(k) matching  
• Health, Dental & Vision Insurance  
• 20 days of PTO  
• 9 paid holidays 
• Paid 2-week training  
• Maternity leave  
• 2 perfect days a year 
• 3 floating holidays (prorated from when you start) 
• Growth opportunity and career path (Ability to learn additional brands to earn a pay raise) 
• Bonus incentives monthly and quarterly  
• Employee Assistance Program  
• Professional Education Coursework  
• Tuition Reimbursement