Data Analyst - job 2 of 2

Understand the requirements of the Employee from the Visa/VOE case history
Work hand in hand with the embassy requirement to provide Employees the best experience by providing service
Follow the SLA, Quality and Abide to the process defined

Employee Data:

• Resolving queries of client’s employees through Case management tool and phone
• Data entry and preparation of documentation such as relieving letter

and offer letter in HR tool based on approvals if relevant approvals and
documentation are available as per the process.

• Work with all stakeholders in process to provide accurate and timely resolution for employee queries.

New Hire Operations:

• To do end to end date entry for newly hired employees at client’s site using HRMS.
• Adhere to SLA, quality and Compliance while performing the Data Entry tasks
• Ensure employee is productive from day of the start date

Who you’ll Work With:

• Work with different stake holders which includes HR, Payroll, AMEX,

Employees and other major teams that works with/for visa-VOE process

• Primarily working with your own team members collaboratively to achieve the utmost quality

Who you are:

• Can think about employee issues and figure out solutions to ensure the fix by being more employee/client centric
• Able to do multiple work priorities, in a fast-paced environment, to effectively meet tight deadlines
• Good problem solving and Analytical thinker

Outstanding interpersonal skills and show interest towards the
business, the integrity followed and the Quality achieved out of this

• Ability to maintain a high level of confidentiality
• Proficiency with MS Applications (Outlook, Excel, etc.) and able to learn new systems and tools like HRMS, trackers etc
• Fluent in English
• Flexibility in work schedule, ability to work remotely, across time zones and cultural differences

You’ll love this job if you are:

• Passionate about providing exceptional service to Employees, you're

consistently working towards better CSAT scores and also brainstorming
new ways to improve employee experience and

• Adaptable and ambitious
• You will enthusiastically take on other tasks as needed to support your team!
• Multitasker, Flexible
• You successfully manage competing priorities, and you make it look easy
• ?You can change direction quickly and easily adapt to curveballs
• Comfortable in a fast-paced, fluid environment
• You're calm under pressure and think quickly on your feet