Collections Account Representative I - Lease Servicing

Overview:

• Competitive Salary of $20/hour and bonus incentive
• Day one benefits: Access to health, dental and vision benefits on your first day
• 12 weeks paid parental leave
• Company Match for 401K contribution
• Generous Paid Time Off (personal, vacation, sick, paid holidays)
• Casual Dress Code
• Quarterly Volunteer Opportunities
• Fun Environment
• A culture of learning: Training and career development offered at every level. Plus, educational reimbursement
  for full-time employees.
• Family First Discount: Access to discounted prices on GM vehicles, accessories and more.

Responsibilities:

• Make outbound and take inbound calls in a professional manner while keeping and improving customer relations
• Execute day-to-day strategies and actively contribute to center performance objectives
• Proactively support goals and objectives that positively impact GM Financial's strategic alignment to create a customer for life
• Ensure actions are in compliance with company policies and laws
• Initiate contact with customers, authorized third parties and vendors to resolve accounts
• Maximize productive time by utilizing effective time management skills
• Accurately and efficiently document collections and servicing activity in the appropriate system of record
• Utilize collection tools appropriately
• Perform other duties as assigned
• Conform with all company policies and procedures

Qualifications:

• Knowledge of effective customer service techniques
• Basic knowledge of state and federal laws (e.g., repossession and bankruptcy)
• Basic knowledge of the Automobile Industry
• Knowledge of Microsoft Office applications
• Understanding of the Fair Debt Collection Practices Act (FDCPA)
• Knowledge of GM Financials core business functions, policies and procedures

• Ability to handle multiple tasks and deadlines
• Ability to maintain effective working relationships and interact collaboratively with internal and external customers
• Ability to use appropriate analysis, judgment and logic when solving problems and making decisions
• Detail oriented with accurate data entry skills
• Ability to negotiate effectively and apply effective questioning and listening skills
• Good verbal and written communication skills
• Ability to maintain confidentiality
• Commit to continuous improvement of business, customer and employee environments

• High School Diploma or equivalent required

• 0-2 years previous experience in collections or finance; experience performing general office duties preferred

Salary: The starting pay for this role is: At GM Financial, we strive for transparency in all aspects of our business, including pay equity. This is the GM Financial pay range for this role and job level. The exact salary and compensation will vary based on factors like knowledge, skills, experience, and education. This role is eligible to participate in a performance-based incentive plan. Full time employees are eligible to participate in health benefits on day one of employment.