Collections Representative

Collections

Position Summary

Resolve billing questions and reach out to customers whose accounts are delinquent. Provide customer service with civility, confidentiality and professionalism while ensuring the security and safety of our customers.

Duties and Responsibilities

• Demonstrate verbal communication skills and have the ability to remain calm while responding to individual customer needs.
• Handle business dealings involving customer accounts, issues and payments.
• Make payment reminder phone calls.
• Bring delinquent accounts current by obtaining ACH and ACC payments via phone.
• Analyze account payment information and make recommendations.
• Must have the ability to utilize PC Keyboarding efficiently and accurately with proficient data entry skills. Minimum 30 wpm.
• Stay current and follow company policies, procedures, and understand HR policies as described in the employee handbook.
• Perform quality work within deadlines and with minimal supervision.
• Interact professionally with other employees, customers, and suppliers.
• Assist with all other tasks as needed or assigned.
• Follow all safety requirements and maintain a safe working environment at all times.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Requirements

• Ability to pass alarm monitoring certification.
• Ability to make sound decisions and use proper discretion in handling customer issues within company guidelines.
• Ability to diffuse challenging customer interactions.
• Demonstrate organization and workflow coordination skills.
• Understands and accepts team concept.
• High School Graduate or equivalent

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Referral program
• Tuition reimbursement
• Vision insurance

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Call center

Ability to commute/relocate:

• Tulsa, OK 74137: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Collections: 1 year (Preferred)

Work Location: In person