Collections Specialist-Chicago, IL

Essential Duties and Responsibilities:

• Manage your own book of business with a focus on resolving high value accounts quickly and professionally. Follow established company procedures and prioritize your workflow to increase productivity and efficiency.
• Initiate and respond to a high-volume of calls, emails, or other correspondence to collect payments and settle accounts.
• Organize all affected parties to execute problem resolutions structured within guidelines set by the company.
• Track and process payment resolutions on client accounts.
• Handle competing interests while resolving problems that maximize the return of the company’s investment.
• Maintain a high focus on achieving the targets established by management.
• Log all activity in SalesForce and other company systems; maintain accurate financial records that may include but is not limited to accounts receivable reports and records.
• Support other departments with inquiries regarding clients in Recovery.

Position Requirements:

• High School diploma or equivalent education.
• Minimum of three years’ experience in a combination of collections and customer service roles.
• Experience in a Sales/Banking or Finance environment strongly preferred.
• Strong computer skills, particularly Microsoft Office and Salesforce.
• Strong negotiation skills.
• Proven track record of delivering results.
• Solution-driven with the ability to work independently within established procedures
• Excellent interpersonal skills –written and verbal communication, active listening, the ability to be persuasive.
• Extremely well-organized and detailed oriented

What We Offer:

• Comprehensive benefits package, which includes:
• Competitive Paid Time Off and company holidays
• Generous dining reimbursement when you dine with our restaurant clients
• 401(k) plan with a company match
• Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)
• Partnership with Rx n Go, offering certain prescriptions for free
• Two dental plan options and a vision plan
• Flexible Spending Accounts and a pre-tax commuter benefit program
• Accident, Critical Illness, and Hospital Indemnity Insurance Plans
• Short Term and Long Term disability
• Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance
• Employee Life Assistance Program