Collections Specialist II

Do you want to change lives? Are you interested in helping international healthcare professionals achieve their American Dream? If so, join us at Avant!

Avant Healthcare Professionals is the premier recruiting and staffing specialist for internationally educated healthcare professionals and we have been named to the Inc. 5000 List of America's Fastest-Growing Private Companies for 7+ years. Our comprehensive program guides qualified registered nurses, physical and occupational therapists through each stage of the licensure and immigration process and makes it simple! Avant Healthcare Professionals has grown 40 percent annually since its inception in 2003, and with healthcare and social assistance employment projected to grow by 3.4 million, healthcare staffing is a thriving industry. While experiencing a period of tremendous growth, Avant offers tremendous opportunities for eager professionals looking for an opportunity to build their career.

What you will do:

• Support the Billing & Collections teams in resolving standard and complex client discrepancies, short payments, and disputes in accordance with the company’s guidelines and procedures
• Assist in the training and mentoring of new team members and assign tasks as directed by the Collections Supervisor
• Review contracts and confirm applicable terms and conditions are properly assigned within the billing systems
• Ensure accurate capture and reconciliation of all hours including vendor management systems (VMS) which submits a reverse bill
• Submit reports on the status of unpaid accounts and any repayment progress to senior leadership
• Handle complex and escalated issues as needed
• Identify potential client billing issues and escalate accordingly to the Collections Supervisor and/or the Director Revenue Cycle Manager
• Follow up with assigned clients who are past due to ensure proper payment remittance and identify and escalate patterns of payment delinquency to the Collections Supervisor
• Provide high quality and timely customer service to assigned clients by acting as a point-of-contact for any billing and collections questions or concerns
• Collaborate with the Payroll, Finance, Client Services, and other internal teams to gather data related to billing issues and work with the team and/or Collections Supervisor for proper resolution
• Input and maintain any customer/client information into the internal database, and act as the point of contact for questions and concerns as needed
• Collect, update, and maintain client accounts payable contact information, including but not limited to, telephone numbers, email addresses, and point of contact, within the billing database
• Ensure all pertinent and required client information is collected and inputted accurately within internal databases to calculate receivables
• Assist the Billing & Collections teams and/or the Finance department on any projects related to the Revenue Cycle Management (RCM) process
• Maintain the internal billing databases, ensuring all entries are accurate

What you will need:

• High School Diploma or equivalent required, or equivalent combination of education and experience will be considered
• Associate degree preferred
• Minimum of 1-year related experience in customer service and administration required
• Minimum of 2 years related experience in RCM, client invoicing, or account collections required
• Excellent verbal and written communication skills
• Ability fostering long term relationships with internal and external stakeholders
• Strong organizational skills with the ability to multitask multiple priorities simultaneously, while adhering to strict deadlines
• Ability to work independently with a strong attention to detail and accuracy
• Proficient with Microsoft Office products, Adobe, and electronic database management
• Strong proficiency with Microsoft Excel and ability to conduct intermediate level functions (Pivot Tables, VLOOKUP)

What Avant offers:

• Medical/Dental/Vision
• 15 Days PTO + 9 Paid Holidays + Birthday PTO
• Separate Charitable PTO days
• 401K With Company Match
• Life & Disability Insurance
• Pet Insurance
• Yoga Classes
• Fitness Center on Site
• Family Planning Support
• Hybrid schedule after completion of the training period

Please visit our corporate career site for further details on the job description.

Job Type: Full-time

Pay: From $1.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Maitland, FL: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person