Job details

Customer Relations Representative (Work Onsite)

Collectors, the leading creator of technology for collectors worldwide, is seeking a Customer Relations Representative to join our team in Jersey City, NJ. This role involves providing exceptional customer service and collaborating cross-functionally.

Skills

Strong customer service skills
Problem-solving skills
Excellent communication
Empathetic voice and manner
Microsoft Word, Excel, and Outlook proficiency

Responsibilities

Exercise discretion and sound judgment in customer engagement
Collaborate with Operations and other departments to find solutions
Provide accurate and complete information to customers
Resolve customer queries and maintain customer accounts
Update department spreadsheets and escalate unresolved issues

Education

High school diploma or equivalent; college degree preferred

Benefits

Health Insurance (Medical, Dental, Vision)
401(K) Matching Plan
Paid Vacation
Holiday Pay
Employee Discounts on select grading services
Flexible Hours
Fun Working Environment

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Collectors Glassdoor Company Review

3.7

Collectors DE&I Review

No rating

CEO of Collectors

Nat Turner

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By Collectors

Collectors is building the future of how collectors find, buy, authenticate, track & research any type of collectible - from sports cards, coins, video game, and pokemon cards. Collectors is embarking on a radical digitalization and modernization,...

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FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Early

INDUSTRY

Sports & Recreation

TEAM SIZE