Supervisor Finance Operations

The Supervisor Finance Operations at Comcast Advertising is responsible for coordinating daily activities of service personnel, ensuring that customer satisfaction is optimal. Key tasks include leading a team, hiring and training staff, implementing operational strategies, and serving as the Subject Matter Expert for accounts receivable systems. This role also emphasizes the importance of excellent time management and prioritization, alongside developing clear performance metrics.

To qualify for the Supervisor Finance Operations role at Comcast Advertising, candidates typically need a Bachelor's Degree, although significant related professional experience may be considered in lieu of formal education. Furthermore, a background in accounts receivable, change management, and team coaching is essential, alongside 2-5 years of relevant work experience.

At Comcast Advertising, the Supervisor Finance Operations has access to comprehensive training and development programs. This role involves hiring and developing staff, which shapes not just their careers but also enhances the supervisor's leadership skills. Additional opportunities exist to promote operational goals and improve team performance through ongoing feedback and performance reviews.

The key performance indicators (KPIs) for the Supervisor Finance Operations at Comcast Advertising generally include customer satisfaction metrics, timely and accurate processing of customer payments, and the minimization of unapplied cash balances. Establishing and monitoring these KPIs is crucial for operational success and team performance.

A Supervisor Finance Operations at Comcast Advertising can expect an exceptional benefits package that includes personalized options for physical, financial, and emotional support. In addition to a competitive base pay range, Comcast offers commission opportunities for eligible sales positions, bonuses, and other rewards that recognize employee contributions.

When faced with conflict, it's crucial to listen attentively to all parties involved, evaluating the issue without bias. I encourage open communication to find common ground and collaboratively work towards a solution that benefits both the team and the operational goals while maintaining morale.

In my previous roles, I have frequently worked with accounts receivable systems, focusing on streamlining processes for better accuracy and reduced unapplied cash. I can discuss specific systems I’ve used and how I tailored my approach to fit the operational structure for optimal performance.

I utilize a combination of strategies such as urgent vs. important matrices and clear goal setting to prioritize tasks. I also involve my team in discussions to ensure we are aligned on what will drive the best results, adapting as necessary based on changing circumstances.

Excellent customer service means understanding the customer's needs and consistently exceeding their expectations. It involves effective communication, prompt responses, and a proactive approach to solving any issues that may arise, ultimately creating a loyalty and trust in the brand.

I lean towards a transformational leadership style that focuses on motivating and inspiring my team. I believe in empowering team members, fostering an environment of creativity and initiative, and being open to feedback while guiding them through challenges.

To ensure adaptability within my team, I promote a culture of openness to change and continuous learning. I provide regular training and clear communication about upcoming changes, helping team members understand the benefits and necessary adjustments, so they feel supported throughout transitions.

Driving operational performance involves setting clear objectives for the team, regularly monitoring KPIs, and providing constructive feedback. I believe in recognizing achievements to maintain morale and using analytics to identify areas for improvement, adapting strategies accordingly.

When hiring, I focus on aligning candidates' skills and values with our organizational goals. I prioritize development through consistent training opportunities, mentorship, and providing constructive feedback to help them grow within their roles, ensuring they can meet customer service expectations.

I have extensive experience preparing and analyzing financial reports, which allows me to ensure data integrity within my team. I prioritize clear communication of findings to stakeholders, helping them understand performance and making informed decisions moving forward.

I measure success through a combination of team performance metrics, customer satisfaction levels, and achieving operational goals. I engage with my team to highlight achievements and areas for growth, continuously working to enhance efficiency and effectiveness.