Xfinity Field Sales Professional - job 3 of 4

As an Xfinity Field Sales Professional at Comcast, your primary responsibilities include promoting and selling various Comcast products and services, such as video, high-speed internet, voice, and XFINITY Home. You’ll utilize your expertise to assess customers' needs, build relationships, and effectively communicate how Comcast can meet those needs. Additionally, you'll maximize sales within an assigned territory, implement turf management plans, and work independently to exceed sales targets.

To qualify for the Xfinity Field Sales Professional role at Comcast, you typically need a High School Diploma or GED and 2-5 years of relevant sales experience. Strong communication skills, adaptability, and a great understanding of technology are essential for success in this position. Ability to work independently, combined with a passion for customer service, will also be vital.

The Xfinity Field Sales Professional position at Comcast offers a competitive compensation structure, which includes a base salary of approximately $41,848, alongside a targeted total compensation of $81,598 that includes commissions. This encourages high performers to exceed their sales targets and reap greater rewards, making it an attractive role for ambitious sales professionals.

Comcast provides an array of best-in-class benefits for Xfinity Field Sales Professionals, designed to support employees physically, financially, and emotionally. Benefits generally include health care options, retirement plans, paid time off, and bonuses for eligible positions. The company places a strong emphasis on work-life balance and personal well-being.

Key skills for an Xfinity Field Sales Professional at Comcast include strong communication and interpersonal abilities, adaptability, critical thinking, and a high level of integrity. Proven sales skills, resilience, and the ability to engage effectively with customers are also crucial for success in this role.

When facing door-to-door sales, I prioritize preparation by knowing my territory and the products I’m selling. I approach each door with a friendly attitude, ready to engage with customers, understand their needs, and clearly present the benefits of Comcast's offerings, ensuring they see the value we provide.

Certainly! I have a solid background in selling technology products, where I not only learned about product features but also how to connect them to customer needs. I focus on illustrating how these technologies can make customers' lives better and simpler, which has resulted in successful sales during my previous roles.

To meet and exceed sales goals, I set daily and weekly targets based on my territory’s potential. I leverage effective lead generation methods and build a pipeline of prospects by consistently communicating and following up. By analyzing my results frequently, I adapt my strategies to stay on track and improve.

Building rapport begins with genuine interest in the customer. I listen actively to their needs, ask relevant questions, and share relatable personal experiences. This approach not only creates trust but also helps me identify the best Comcast products to recommend that align with their requirements.

Challenges in field sales often include facing rejection or difficult customers. I tackle these challenges by maintaining a positive attitude and viewing setbacks as opportunities for learning. I reflect on my approach and continuously seek feedback to refine my techniques for the future.

I stay current with product knowledge through continuous learning via company resources, attending training sessions, and following industry news. Networking with colleagues and participating in relevant online forums also helps me stay informed about competitive advantages and emerging trends.

In a challenging sale scenario, I encountered a customer who was initially resistant to switching providers. After thorough communication about their pain points and how Comcast could address them, I presented compelling solutions tailored to their needs. By establishing trust, I successfully closed the sale and the customer left satisfied.

I manage my time by prioritizing tasks based on urgency and impact. I allocate specific times for fieldwork, follow-ups, and administrative tasks. This structured approach ensures that I remain focused on high-value activities that drive sales and improve customer satisfaction.

Handling objections begins with active listening. I validate the customer's concerns and provide thoughtful responses that highlight the value of Comcast products. By addressing objections with empathy and clear information, I can often turn a no into a yes.

My motivation in sales comes from seeing customers genuinely satisfied with the solutions I provide. The thrill of achieving sales targets and receiving recognition for my efforts pushes me to perform at my best. I’m also passionate about technology, which fuels my drive to share Comcast's innovations with others.