Commercial Customer Success Associate - job 1 of 2

About Datadog: 

Datadog is a best-in-class SaaS business, delivering a rare combination of growth, profitability, and stock market appreciation. Built by engineers, for engineers, our monitoring and security platform is used by organizations of all sizes across a wide range of industries to enable digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stack. We’re dedicated to creating, developing, and supporting our product and customers, allowing for seamless collaboration and problem-solving among Dev, Ops and Security teams globally. Come join the team for an exciting opportunity to learn from top-level leaders and colleagues and grow alongside the company as we rapidly expand. 

The Team:

Our Customer Success (CS) team works with a best-of-breed product that solves real problems for our customers. Customer Success Associates (CSAs) follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product. A relationship management team first and foremost with a heavy sales focus with a lot of products to sell and for our customers to use. Whether you're looking to learn from the best or be the best, the Datadog CS team is dedicated to furthering personal development and team success.

The Opportunity:

Over the last six years our product has exploded in the market with year over year revenue growth. Today thousands of customers love and trust Datadog. We’re scaling our Customer Success team to proactively drive adoption across our existing customer base through on-boarding, up-selling and cross selling. Interactions are rooted in the relationship but we always have to be listening for opportunities and have a growth mindset. You’ll advocate for the customer internally and focus on a positive customer experience. Check out some of our customer stories here. Our Customer Success Associates focus on the long term strategic relationship with our customers. Through regular conversations, we build lasting and trusted partnerships to ensure they realize the value of our solutions.

You Will:

• Grow and retain the DD footprint by way of new product attachments and effective, strong relationships.
• Partner with the sales team to ensure a smooth transition and on-boarding experience
• Run the full sales cycle for any opportunity for existing customers
• Proactively build relationships with customers to achieve loyalty 
• Identify growth opportunities and bring them to close
• Troubleshoot on issues and Billing FAQs to ensure a positive customer experience
• Pivot to different customer requirements and needs seamlessly and efficiently
• Act as an advisor to customers to ensure they’re leveraging the solution effectively
• Monitor and identify usage trends to uncover renewal risks and support greater adoption rates
• Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal)

You Are:

• Customer-minded, always trying to provide the most value possible
• A strong communicator with excellent attention to detail
• 1-2 years experience in a customer account facing role and desire to grow a career in Customer Success
• Passionate about building long term and lasting relationships
• Excited by working in an ever-evolving and fluid solution focused environment
• Driven by the ability to make a visible impact with your work
• Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities

Why You Should Apply:

• Continuous career development and pathing opportunities
• Sales training in MEDDIC and Command of the Message
• Product training to develop an in-depth understanding of our product and space
• Best in breed onboarding
• Internal mentor and buddy program cross-departmentally
• New hire stock equity (RSUs) and employee stock purchase plan
• Generous and competitive benefits
• Friendly and inclusive workplace culture

Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.