Donor Engagement Manager

About Community Action House

Since its founding in 1969, Community Action House has been the focal point of community efforts to provide critical support and pathways out of poverty for our neighbors in need. Our community-powered work takes a client-centric approach that meets people wherever they are at and offers services that enhance ownership and agency. Our work is organized in three interconnected areas: Food Access, Resource Navigation, and Financial Wellness. Welcome, excellence, and collaboration are some of our core values. Learn more at www.communityactionhouse.org.

In October 2021, we launched our new ‘Food Club & Opportunity Hub’ to expand efficient, impactful healthy food assistance with the on-site integration of other pathway programs. More recently, we announced a partnership with Dwelling Place to help address the affordable housing crisis here in Holland. In July 2023, we publicly launched our expansion of Lakeshore Food Rescue (www.lakeshorefoodrescue.org).

Organizational budget: $9M-10M (inclusive of $5M in-kind support)

Agency Size: 60-70 staff and 2,300+ annual volunteers

Our Values

Who we are. Who we aspire to be. What drives us. What unites us. Learn more, here!

- Radically Welcoming

- Guest-Centered

- Lead with Kindness

- Curiosity-Driven

- Always Improving

- Collaborative by Design

- Contagious Commitment

- One Team

Position Details

Position Type: Full-time, Regular

Overtime Status: Exempt

Reports To: Vice President of Development

Direct Reports: None

Department: Development

Primary Location: Food Club & Opportunity Hub

Compensation & Benefits: $48,000 - $58,000 annual salary; eligible for full-time benefits

Summary

The Donor Engagement Manager is responsible for connecting individuals, corporations and institutions to our mission and vision through giving and engagement opportunities. This position co-creates major and corporate donor giving strategies with the Vice President of Development and then executes and manages a portfolio of major and corporate donors. This position supports the organization by cultivating one-time and annual major gifts, sponsorships, capital gifts, and legacy gifts.

• Manages an annual donor portfolio of up to 175 major donor relationships (individuals, businesses, corporations, foundations); which includes researching, prospecting, qualification, cultivation, requesting and stewardship of donors.
• Assists Vice President of Development to create annual revenue targets and annual fundraising strategy to support overall philanthropic goals within the major giving, corporate giving, capital and legacy programs at Community Action House.
• Work closely with the Development Team to identify flexible funding to fulfill revenue gaps as part of overall fundraising strategy. 
• Cultivates and solicits event sponsorships to underwrite and support key events annually (Golf Classic, Farm to Food, CommunityFest and VolBash). 
• Collaborates with the Vice President of Development to enhance and relaunch a Legacy Giving program.
• With support from the VP of Development, implements strategies and activities to build a pipeline of legacy donors and prospects, including the identification of legacy donors with the capacity to make current mid-level and major gifts. 
• Supports the CEO and VP of Development to co-create capital campaign strategies and timelines, identify prospective donors, and execute fundraising strategies to meet campaign goals.
• Works cross functionally with the Communications team to support donor communications and corporate fundraising strategies. 
• Represents Community Action House at external networking events to strengthen brand affinity & liaise with Major and Corporate donors.
• Other duties as assigned.

• General Direction: Receives broad guidance and direction and has some autonomy in decision-making and flexibility in determining how to achieve goals. Supervisor provides support and resources as needed but may not be directly involved in day-to-day decision-making or task assignments.

• Informal Supervisor: Does not have formal people leading (supervisory) responsibilities. May influence others based on their expertise or relationships; lead projects with other teammates; and/or provide guidance or mentoring to other colleagues.

• 4+ years of relevant experience required
• Bachelor's Degree required.; or in place of a degree, equivalent years of experience
• Valid driver’s license (or ability to obtain)
• Basic conversational Spanish proficiency desired

• Proven ability to successfully manage donor relationships (or equivalent external stakeholder relationships).
• Successful experience managing a portfolio of revenue from diverse sources.
• Highly conscientious with strong attention to detail.
• Strong storytelling and public speaking skills.
• Ability to listen actively and ask open ended questions.
• Proven ability to work independently and manage multiple concurrent projects on time and on specification.
• Experience using various software systems and donor constituent relationship management (CRM) technologies.
• Proven ability to work collaboratively on a team on multiple concurrent projects.
• Demonstrate a genuine passion for our mission and a commitment to upholding our team’s values: Radically Welcoming, Guest-Centered, Lead with Kindness, Curiosity-Driven, Always Improving, Collaborative by Design, Contagious Commitment, & One Team.
• Ability to work effectively in collaboration with diverse groups of people.
• Willingness and interest in continuous learning and adaptation based on your professional interests and organizational needs.
• A high standard of performance and integrity, and ability to lead by example to foster a positive workplace culture.
• Proficiency in clear and effective written and verbal communication, and ability to develop trusting professional relationships.

• Frequently work in stationary position 
• Occasionally move about work area
• Continuously use eyesight clarity/accuracy or visual perception
• Continuously read and understand written word
• Occasionally drive a vehicle for work
• Frequently operate computer and general office machines
• Occasionally work outside in variable weather condition

• Access to consistent and reliable transportation
• Evening hours Occasionally, on a pre-scheduled basis
• Weekend hours Occasionally, on a pre-scheduled basis

Application

Interviews are conducted on a rolling basis until position is filled. To apply, submit resume and 1 page cover letter, depending on position. Contact peopleandculture@communityactionhouse.org with questions.

Equal Opportunity Employer

Community Action House is committed to creating a diverse work environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, sex (including pregnancy, childbirth, medical condition related to pregnancy or childbirth), sexual orientation, and gender identity, national origin, disability, age, genetic information, height, weight, marital status, veteran status, or any other status protected under applicable federal, state, or local laws. We encourage applicants of all backgrounds to apply.

Note: This Job Description is a description of the typical duties of this position, and is not intended to be a comprehensive list of all duties. Job incumbents may be asked to perform other duties as required.