Community & Partner Support Specialist

San Francisco, California; New York, New York;

About Us:

We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft.

We've been working on this together since 2016, and have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide.

Notion is an in person company, and currently requires its employees to come to the office for two Anchor Days (Mondays & Thursdays) and requests that employees spend the majority of their week in the office (including a third day).

About The Role:

Notion’s community of ambassadors, consultants, and channel partners are high-value, highly-visible strategic partners who promote and champion Notion to their clients, students, and followers.

As the Community & Partner Support Specialist, you’ll provide these strategic partners with dedicated support to understand their needs and enable them to continue promoting and championing Notion.

You’ll also facilitate a tight feedback loop between these partners and Notion, incorporating their feedback into the larger Voice of the Customer program.

What You'll Achieve:

• Provide close, personalized support to ambassadors, consultants, and channel partners via community channels and support tickets
• Report issues surfaced by community partners to Engineering, facilitate investigation and resolution, and provide status updates
• Develop an updated feedback collection program in partnership with the Community & Partner Strategy teams
• Represent and advocate for these strategic partners in the Voice of the Customer program

Skills You'll Need to Bring:

• 4-6 years experience in a customer or community support role for a SaaS product
• Strong troubleshooting & problem solving skills
• Excellent written communication skills
• Adaptability & comfort with ambiguity

Nice to Haves:

• Familiarity with Notion & the Notion community
• Experience with dedicated, concierge, or VIP support
• Understanding of the product development process
• Experience with data analysis

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco or New York City, the estimated base salary range for this role is $106,000- $119,000 per year.

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