Sacramento Midtown - Shift Supervisor

As a Shift Supervisor at Philz Coffee in Sacramento, your primary responsibilities include overseeing daily operations, motivating team members, ensuring superior service and drink quality, and fostering community relationships. You'll also be tasked with evaluating employee performance, managing shift schedules, and supporting training for new hires.

To qualify for the Shift Supervisor role at Philz Coffee, candidates should have prior supervisory experience, preferably in a fast-paced food and beverage environment. A passion for customer service and a willingness to learn, even if you have no barista experience, is essential.

Philz Coffee supports its Shift Supervisors by providing comprehensive training, encouraging team collaboration, and offering a supportive work environment that values inclusivity. Supervisors are also equipped with various benefits, including health insurance and opportunities for growth within the company.

The team culture at Philz Coffee Sacramento Midtown is vibrant and welcoming, focusing on warmth, positivity, authenticity, and kindness. Employees are encouraged to express themselves and contribute to an environment that is dedicated to bettering people’s days and building community relationships.

Essential physical requirements for the Shift Supervisor position at Philz include the ability to operate machinery, remain stationary for extended periods, and lift weights up to 50 pounds. Candidates should also possess good visual acuity and effective communication skills.

When discussing your leadership style as a Shift Supervisor, it's beneficial to highlight traits such as being motivational and supportive. Share examples of how you've inspired your team, addressed conflicts, or celebrated successes to promote a positive work atmosphere.

To effectively answer this, provide a specific example of a challenging situation you faced, outline the steps you took to manage stress, and explain the outcome. Emphasizing your ability to remain calm and focused under pressure will demonstrate your suitability for the role.

Explain that you would set clear expectations and communicate regularly with your team. Discuss how you'd provide constructive feedback and recognize achievements to foster a sense of responsibility and ownership among team members.

Highlight that customer service is at the heart of your supervisory approach. Mention how you would encourage staff to connect with customers personally and ensure that high service standards are met consistently.

Share any past experiences you've had in training new recruits, focusing on your training techniques, mentorship approach, and how you tailored your training to individuals' learning styles to foster an effective onboarding process.

Indicate that you would utilize a combination of direct observation and constructive feedback to assess team performance. Discuss how you'd set measurable goals and checkpoints to create improvement plans collaboratively.

When answering this question, select an initiative that had a tangible impact on your team or workplace. Outline the objective, your approach, and the results achieved, highlighting your leadership contributions.

Explain that fostering a positive work environment involves open communication, recognition of accomplishments, and promoting team bonding activities. Share specific ways you have encouraged positivity in your past workplaces.

Discuss Philz Coffee’s core values, such as 'Obsess Over Customers & Team' and 'Be Kind & Keep it Real.' Share how these values resonate with you and how you plan to embody them in your role as a Shift Supervisor.

To convey why you're a great fit, reflect on your previous experiences, personal values aligned with Philz’s culture, and your commitment to customer service and team support. Share what excites you about joining Philz Coffee specifically.