Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Patient Services Representative image - Rise Careers
Job details

Patient Services Representative

Overview

**Remote within Central Texas**

 

In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments is responsible for serving as the initial point of contact for new and established CommUnityCare patients. Functions include appointment scheduling, providing information about the status of patient prescriptions, serving as a single point-of-contact for community providers serving CommUnityCare patients, and relaying messages to clinic staff as needed.

Responsibilities

Essential Duties:

  • Provide exceptional customer service to all patients, including but not limited to, scheduling and confirming appointments, using a multiline phone, and performing data entry into the EPIC Electronic Practice Management (EPM) system.
  • Accurately and promptly schedule, reschedule, and cancel physician patient appointments for the convenience of the patient and/or their representative. Maximize CommUnityCare resources through efficient scheduling practices.
  • Interview new patients and/or their representative to identify the proper match with a CommUnityCare clinic and primary care provider (PCP). Gather patient demographic and insurance information to begin the scheduling process.
  • Identify urgent scheduling needs and prioritize them with the appropriate clinic.
  • Resolve patient inquiries as directed.
  • Facilitate financial screening services.
  • Perform other duties as assigned.
  • Ensure a positive patient experience through professional interaction with patients and proper phone greeting etiquette.
  • Maintain strict confidentiality of personal health information (PHI).
  • Meet or exceed identified patient experience metrics
  • Schedule appointments accurately and efficiently, using established guidelines.
  • Follow standardized patient scheduling practices, utilizing telephone scripts as provided.
  • Maintain a positive and flexible attitude, cooperate and work collaboratively to help others.
  • Embrace diversity throughout the workplace with patients, their families, and co-workers by making a genuine effort to understand the needs of others.
  • Collaborate with all departments and divisions of CommUnityCare to provide patient-centered care.
  • Follow the CommUnityCare Code of Conduct and exhibit CommUnityCare Core Values at all times

 

Knowledge/Skills/Abilities :

  • Knowledge of appointment scheduling.
  • Ability to implement defined scheduling protocols.
  • Strong customer service skills, including the ability to resolve patient complaints or refer them appropriately to the manager.
  • Working knowledge of the Epic EPM/EMR Systems and standard Microsoft Office tools, including Outlook, Word, and Excel.
  • Bilingual (English/Spanish) strongly preferred.
  • Ability to multitask while working in a fast-paced environment.

Qualifications

MINIMUM EDUCATION:  High school diploma or equivalent

MINIMUM EXPERIENCE:

  • 1 year previous experience in a medical or call-center setting required
  • Ability to type at least 45 wpm
  • Previous scheduling, registration, billing, or administrative assistant experience

Average salary estimate

$40000 / YEARLY (est.)
min
max
$35000K
$45000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User

Become an Office Associate at Pilgrim Furniture City, where you’ll support customer interactions and assist with sales processes.

Posted 8 days ago

Join a dynamic Australia-based company as a Technical Services Administrator, delivering crucial technical support to clients.

Photo of the Rise User

Join Rochester Center for Rehabilitation and Nursing as a Registered Nurse (RN) Supervisor to lead and mentor staff while ensuring high standards of patient care.

Join Virginia Mason Franciscan Health as a Medical Assistant, where your skills will help deliver exceptional patient care within a supportive team environment.

Photo of the Rise User
Posted 6 days ago
Customer-Centric
Rapid Growth
Diversity of Opinions
Reward & Recognition
Friends Outside of Work
Inclusive & Diverse
Empathetic
Feedback Forward
Work/Life Harmony
Casual Dress Code
Startup Mindset
Collaboration over Competition
Fast-Paced
Growth & Learning
Open Door Policy
Rise from Within
Maternity Leave
Paternity Leave
Flex-Friendly
Family Coverage (Insurance)
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401K Matching
Paid Holidays
Paid Sick Days
Paid Time-Off

Join our healthcare team as a Medical Assistant, where you will support patient care and clinic operations.

Join VEG as a Customer Experience Coordinator where you'll create exceptional experiences for pet parents in a fast-paced, compassionate emergency care environment.

Photo of the Rise User
GameStop Hybrid 5043 Park Avenue Memphis, TN 38111
Posted 7 days ago

Exciting opportunity to join GameStop as an Assistant Store Manager and play a key role in delivering outstanding guest experiences.

Photo of the Rise User
Domino's Hybrid Elko New Market, Minnesota, United States
Posted yesterday

Take the next step in your career with Domino's Pizza as a General Manager, leading a team focused on exceptional customer service.

Photo of the Rise User
Posted 10 months ago
Photo of the Rise User
Posted 2 months ago
Inclusive & Diverse
Diversity of Opinions
Work/Life Harmony
Dare to be Different
Reward & Recognition
Empathetic
Take Risks
Growth & Learning
Transparent & Candid
Mission Driven
Passion for Exploration
Feedback Forward
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Learning & Development
Paid Time-Off
Maternity Leave
Social Gatherings
Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)

Created by the voters of Travis County, Central Health is the local public entity that provides access for low-income residents to the high-quality care everyone needs to get well and stay healthy. Central Health is an important CommUnityCare part...

11 jobs
MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 11, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!