Program Manager - Learning & Development - job 1 of 2

As a Program Manager - Learning & Development at Compass, your primary responsibilities will include developing and implementing end-to-end training programs tailored for Transaction Operations employees, identifying training gaps through data analysis, designing and creating engaging educational content, and collaborating with various stakeholders to ensure training initiatives meet the needs of the organization.

To be considered for the Program Manager - Learning & Development position at Compass, applicants should have 2 to 5 years of experience in leading cross-functional programs, along with strong written and verbal communication skills, and the ability to use data effectively to influence project outcomes. Experience in corporate training environments and familiarity with real estate knowledge can be beneficial.

To excel as a Program Manager - Learning & Development at Compass, focus on developing strong analytical skills to assess training needs, maintain excellent communication with stakeholders, and leverage technology to create engaging training experiences. Additionally, being proactive in seeking feedback and continuously improving training programs will set you apart.

A Program Manager - Learning & Development at Compass will design training programs that encompass various modalities such as instructor-led virtual training, eLearning platforms, and instructional video content. These programs will aim to fill identified gaps in knowledge and skills among Transaction Operations employees.

The work environment for a Program Manager - Learning & Development at Compass is collaborative and dynamic, emphasizing flexibility and creativity. As a hybrid position, you will work remotely while also being in the office twice a month, allowing for a balanced approach to teamwork and individual productivity.

When answering this question, be specific about the types of training programs you have developed, the audience they were aimed at, and the outcomes achieved. Highlight any unique methodologies you employed and how you involved stakeholders in the process.

In your response, emphasize your methods for conducting needs assessments, such as surveys, interviews, or performance analyses. Discuss how you utilize data to identify gaps and inform your training development decisions.

Demonstrate your approach to engaging stakeholders by discussing how you communicate with them, gather their input, and ensure that training programs align with their expectations and objectives for the organization.

Your answer should include specific metrics you track, such as completion rates, participant feedback, and performance improvements post-training. Discuss how you use this data to refine and improve training programs continuously.

Provide an example of a specific challenge, explain why it was significant, and detail the steps you took to address it. Focus on your problem-solving skills and the ultimate success of your resolution.

Discuss the various Learning Management Systems or course authoring tools you're proficient with, and how you leverage these technologies to create engaging and interactive training materials tailored to varied learning preferences.

Explain how you recognize the diversity of learning styles within your audience and give examples of how you adapt your training materials to accommodate visual, auditory, and kinesthetic learners, ensuring inclusivity.

Detail specific programs or initiatives you've implemented that have successfully increased engagement and retention among employees, using metrics or feedback to support your claims.

Articulate your belief in the importance of feedback from both participants and stakeholders, and explain how you actively seek it out and use it to enhance training effectiveness and relevance.

This is an opportunity to express your vision for the evolving landscape of Learning and Development. Discuss trends such as personalization of learning experiences, the impact of technology, and the importance of continuous learning for career advancement.