Job details

Computer Technician

The Department of Internal Medicine IT Group provides support to all divisions within the Department of Internal Medicine. The technician in this role will work with faculty, staff and residents to troubleshoot and resolve problems with computer hardware and software applications on department issued desktops, laptops, phones, and tablets. This position includes troubleshooting AV equipment, installing new hardware and software, upgrading or replacing components of desktop computers and laptops, and serving as an on call resource as needed.

Responsibilities

Provide computer support by troubleshooting and correcting problems on all end-user computing equipment.
Install and upgrade computer hardware and software applications.
Provide clear and accurate documentation of service/resolution efforts and inventory information in detail.
Assist with network support and maintenance as related to end-user computers.
Proactively engage in creatively finding and brainstorming improvements including: checklists,
improving customer service skills, and finding novel solutions to recurrent problems.
Independently prioritize requests and handle concerns of impatient or dissatisfied customers.
Understand and abide by license restrictions and confidentiality guidelines in reference to applications and information stored within the network. (Specifically, regulations regarding HIPPA and PHI.)
Stay current with new computer technology and understand how these relate to ongoing problems and strategic planning.
Additional tasks as assigned.

Comprehensive Benefits include, but are not limited to:

11 paid Holidays per year
Free UTA public transportation pass
14.2% employer contribution to retirement (contribution from University with no required matching from employee. Retirement benefits vested as of day one).
Basic Life Insurance provided up to $25,0000
50% tuition reduction for employee and spouse, after 6 – 12 months of employment. Dependent children eligible after 3 years of full-time employment · Employee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel
Health coverage options with possible additional premium discount via wellness program
Paid parental leave, above vacation & sick accruals, if qualified
Professional development training opportunities
More information found at https://www.hr.utah.edu/

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications

Associate’s degree in a computer related field and two years of experience or equivalency (one year of education can be substituted for two years of related work experience) recommended. Demonstrated computer skills, human relations and effective communication skills are required.

Preferences

A+ Certified
Knowledge of University of Utah systems
Direct Customer Service Experience with an emphasis on phone support and an expectation of superior in-person support
Familiarity/Experience with: Windows 7-10, MacOS, Microsoft Office Products, Teamviewer, Skype for Business, Active Directory

Type

Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

Director/ Title IX Coordinator

Office of Equal Opportunity and Affirmative Action (OEO/AA)

383 University Street, Level 1 OEO Suite

Salt Lake City, UT 84112

801-581-8365

oeo@utah.edu

Online reports may be submitted at oeo.utah.edu

For more information: https://www.utah.edu/nondiscrimination/

To inquire about this posting, email: employment@utah.edu or call 801-581-2300.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Do you have a related Associate's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
- Yes
- No

Applicant Documents

Required Documents

Resume

Optional Documents

Cover Letter

Appropriate discharge document (such as a DD-214 – Member Copy 4) – Veteran Only – Call 801.581.2169

Addendum to the University of Utah - Veteran Only - Call 801.581.2169 after submission

Open Date

05/26/2023

Requisition Number

PRN35127B

Job Title

Computer Technician

Working Title

Computer Technician

Job Grade

FLSA Code

Nonexempt

Patient Sensitive Job Code?

Standard Hours per Week

Full Time or Part Time?

Full Time

Shift

Day

Work Schedule Summary

Full-time with benefits, 40 hrs/wk. Mon-Fri, 8:00 a.m. – 5:00 p.m. with an hour break for lunch.

VP Area

U of U Health - Academics

Department

00224 - Internal Medicine Admin

Location

Campus

City

Salt Lake City, UT

Type of Recruitment

External Posting

Pay Rate Range

18.00 to 26.73 DOQ

Close Date

Open Until Filled

Yes

By University of Utah

The University of Utah fosters student success by preparing students from diverse backgrounds for lives of impact as leaders and citizens. We generate and share new knowledge, discoveries, and innovations, and we engage local and global communitie...

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FUNDING

Nonprofit

INDUSTRY

Colleges & Universities

TEAM SIZE

10000+

LOCATION

Hybrid, based in Salt Lake City, UT

DATE POSTED