Enterprise Customer Success Manager
At Comulate, we’re building software that’s creating a radically more exciting future for insurance accounting teams. Our platform, which reinvents a decades-old manual accounting process, is the first step in our vision to transform the $7T insurance industry.
Why you should consider joining
In less than 18 months, we’ve gone from zero → millions of ARR, representing 95th+ percentile company growth across startups that make it this far
Strong product market fit revealed in users that describe the product as “the best thing since sliced bread” and "changing my life"
Our talented small & mighty (<20 person) team is already serving large public and private enterprises, driving 7-figure ROI for companies typically not sold to until Series C/D stage
We're continuing to take big, ambitious bets but able to do so responsibly with cash-flow positive operations and a committed customer-base signing multi-year contracts, providing the best of both worlds: outsized employee ownership and low company risk
Massive opportunity to further deploy AI into core workflows we serve today and in the future
About the role
We’re hiring a Customer Success Manager - Enterprise onsite in SF to join our growing customer operations teams to maximize the success of our customers post-sale.
What you’ll do
Partner directly customers throughout their post-sale journey, spanning implementation, onboarding/training, scaling, and growth, as their principal point-person at Comulate.
Develop deep relationships with our champions, earning their trust as an advisor that is a product and solution-space expert.
Be the voice of the customer within company walls, advocating advocate for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive product enhancements.
Partner with customers to quantify, share, and communicate the value of Comulate and stories its impact with their organization.
Who you are
You have 4+ years of experience serving mid-market and enterprise companies in a B2B across support, success, and implementations.
You naturally create efficient & repeatable processes to build personal relationships with dozens of customers, while minimizing administrative overhead.
You are curious and confront confusion by asking questions. You also have a track record of learning independently when faced with ambiguity.
You are detail-oriented and use communication to build trust with the customers you serve and the team you work alongside to serve them.
You have natural agency and are proactive in ensuring customers are successful. You consider the large universe of problems and opportunities and have strong intuition and reasoning skills to ensure you’re solving the right one at any given moment.
Our team & philosophy
We’re backed by Spark Capital (Natalie Sandman) and founders/executives from Brex, Asana, Plaid, Applied Intuition, Coalition, and more. Our team hails from companies like Airbnb, Google, Slack, and LiveRamp.
We're also fairly low-profile: we don't seek TechCrunch coverage or validation from peers; we instead focus that energy on delivering for customers and building a category-defining company.
We’re hiring predominantly in San Francisco 🌁, as we believe in-person collaboration is strategically important for a company at our stage — both for velocity and company culture.
Benefits
Competitive base salary and generous equity
Generous medical, dental, and vision benefits
401K plan enrollment
Flexible time-off policy
Lunch & dinner every day
Paid parental leave
Company outings and offsites
(and more benefits as we grow!)
Comulate is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.
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Join Comulate as an Enterprise Customer Success Manager in vibrant San Francisco, and be at the forefront of revolutionizing the insurance accounting industry! At Comulate, we’re on a mission to redefine how insurance companies operate, transforming mundanities into efficiencies with our cutting-edge software. As part of our small but mighty team, you'll have an enormous impact on our rapidly growing user base, which has already found incredible value in our platform—some going as far as calling it ‘the best thing since sliced bread’! In this role, your expertise will help enterprise clients navigate their post-sale journey, from implementation to shared success stories. Your position is not just about maintaining relationships; it’s about partnering with these clients to advocate for their needs within the company, while also driving product enhancements along the way. With your background in managing mid-market and enterprise accounts, you'll naturally build personal connections with numerous clients, guiding them through challenges and celebrating their wins. We’re seeking someone curious and detail-oriented who can think critically about problems while creating repeatable processes that minimize administrative overhead and maximize relationship-building. At Comulate, we believe that in-person collaboration is crucial, especially at this exciting stage of growth. So, if you’re ready to take big bets in a company that values both customer success and team culture, then we’d love to hear from you!
comulate transforms your revenue process by automating carrier statement processing, reconciliation, revenue recovery, and forecasting.
3 jobs
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