Support Clerk

As a Support Clerk at The Concord Group, your primary responsibilities will involve processing insurance applications, renewals, endorsements, and cancellations. You'll accurately enter business data into the company portal, maintain organized policy files, and communicate effectively with both agents and other company departments, all while providing technical assistance to support underwriting operations.

To be eligible for the Support Clerk position at The Concord Group, candidates should possess a high school diploma or its equivalent. Additionally, familiarity with Microsoft Outlook and strong written and verbal communication skills are preferred. Attention to detail, typing proficiency, and the ability to work collaboratively within a team are essential qualifications.

The Concord Group offers a competitive total compensation package for Support Clerk employees, which includes comprehensive medical, vision, dental, life, and disability insurance. Additionally, employees enjoy a generous Paid Time Off Program, including vacation days, personal time, sick leave, and holiday pay, alongside a competitive 401(k) plan with company matching.

A Support Clerk at The Concord Group supports underwriting operations by processing various insurance-related documents and providing administrative support. This includes interpreting instructions, maintaining accurate records, and assisting with report requests from information bureaus, all of which facilitate a smooth underwriting process.

Absolutely! The Concord Group values employee development and offers a positive work environment that encourages career growth. As a Support Clerk, your skills and contributions can open opportunities for advancement within the underwriting department as well as other areas of the company.

When answering this question, detail the specific procedures you would follow for processing applications, renewals, and cancellations. Discuss your attention to detail in data entry and how you maintain organized files, emphasizing your understanding of the importance of accuracy and efficiency in underwriting support.

Provide examples of methods you use to ensure accuracy in your work, such as double-checking entries, creating checklists, or employing software tools to minimize errors. Highlight your commitment to quality and how it benefits the overall operations of a Support Clerk role.

Discuss your approach to effective communication, both verbal and written. Explain how you ensure clarity and professionalism in your interactions while also being open to feedback and collaboration. Real-life examples can support your answer.

Talk about specific features of Microsoft Outlook you are familiar with, such as managing emails, calendar scheduling, setting reminders, or organizing contacts. Demonstrating your competence with tools that enhance productivity in a Support Clerk position shows your readiness for the job.

Share a concrete example of a problem you've encountered in a previous role, detailing the steps you took to resolve it. Focus on your critical thinking skills, the resources you utilized, and the outcome, emphasizing how this translates to the Support Clerk role.

Explain your time management techniques, such as setting deadlines, listing tasks in order of importance, and adapting to changes quickly. Illustrating your ability to maintain productivity under pressure is key in a supportive role.

Express your enthusiasm for joining The Concord Group, referencing its reputation as a leading regional provider of insurance. Mention how the company's values align with your career goals and the opportunity for growth that excites you.

Answer by discussing your attention to detail and your compliance strategies, such as keeping detailed notes, seeking clarification when unsure, and regularly reviewing company policies. This illustrates your commitment to quality work.

Enumerate skills such as attention to detail, communication, teamwork, and proficiency in technology. Explain how these skills contribute to the efficient operation of the underwriting department, which is crucial for a Support Clerk.

Highlight your collaborative experiences, mentioning specific roles and how you contributed to the team's success. Discuss any challenges faced and how you overcame them, reinforcing your strengths in teamwork within a Support Clerk context.