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Enterprise Customer Success Manager - job 1 of 3

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

Our Customer Success Managers work closely with our customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner. Your customers span the entire range of businesses that power our economy, including trucking and transportation, food and beverage, passenger transit, utilities, construction, and many others. This role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering and Product, enabling you to experience multiple aspects of a hyper-growth company from within.

You should apply if:

You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will:

Be a partner to our customers to ensure that they increase the safety, efficiency, and sustainability of their operations with our IoT platform
Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business value
Orchestrate business reviews with our customers where we look back at past successes and align on upcoming goals
Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more.
Mitigate escalations and resolve customer issues
Champion, role model, and embed Samsara’s cultural principles (Obsess Over the Customer, Build for the Long Term, Growth Mindset) as we scale globally and across new offices

Minimum requirements for the role:

4+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred.
This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
Demonstrated experience in successfully running customer facing value motions
Solutions-oriented with strong problem solving skills
Experience supporting or working with technical products
Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
Diplomacy, tact, and poise under pressure when working through customer issues
Bachelor’s degree

An ideal candidate also has:

Business fluency in French is a plus
Strong bias for action, the ability to think big, with insistence on high standards
Experience serving and supporting large-scale business solutions at Fortune 500 companies
Thrives in an fast-paced, and change-heavy environment given Samsara’s rapid growth

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.

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CEO of Samsara

Sanjit Biswas

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What You Should Know About Enterprise Customer Success Manager, Samsara

At Samsara, we’re on a mission to change the way industries operate through our innovative Connected Operations™ Cloud. As an Enterprise Customer Success Manager, you'll play a pivotal role in ensuring our customers—spanning from trucking and transportation to utilities and construction—get the most out of our IoT platform. You’re not just coordinating accounts; you’re creating meaningful partnerships, diving deep into each customer’s fleet, and tailoring solutions to fit their unique operational challenges. You’ll compose success plans, lead impactful business reviews, and work alongside various teams like Sales and Support to craft a holistic approach that propels our customers toward their goals. Your impact will be felt in every call and email, directly contributing to the safety and efficiency of vital operations. With a growth mindset, you’ll tackle challenges like a pro, problem-solving and communicating effectively with both executives and technical users alike. Your background in customer success or strategic roles, paired with a passion for nurturing relationships, will set you up for success. At Samsara, we believe in an inclusive and supportive work environment, so you’ll have the liberty to define your career path and take charge of your professional development. If you’re ready to be part of a dynamic, high-energy team that’s reshaping industries and bringing insights to life, we’d love for you to join us as an Enterprise Customer Success Manager and make a lasting impact in operational excellence.

Frequently Asked Questions (FAQs) for Enterprise Customer Success Manager Role at Samsara

What are the responsibilities of an Enterprise Customer Success Manager at Samsara?

As an Enterprise Customer Success Manager at Samsara, your primary responsibilities include understanding customer operations, creating customized success plans, conducting business reviews, and collaborating closely with cross-functional teams. You'll work to ensure customers leverage Samsara's platform effectively to enhance their operations across various industries.