Job details

Manager, Technical Connection Development

Conexiom is the only SaaS platform that transforms emailed Sales Orders and Invoices from customers and suppliers into fully automated electronic transactions with accuracy across quote-to-cash and procure-to-pay processes. Leading manufacturers and distributors, including 16 of the top 20 industrial distributors, rely on Conexiom to win and retain more customers through a best-in-class order fulfillment experience, provide transparency for regulatory compliance, and become the employer of choice in a tight labor market.

About the Opportunity:

A Manager, Connection Development leads a team of technical resources responsible for customer deliverables. This role oversees day-to-day operations to ensure incoming requests are handled in a timely manner, following best practice and quality assurance standards. A Manager, Connection Development is responsible for team performance and growth, providing feedback to optimize process and efficiencies, and influencing a positive team culture. This role partners closely with the customer-facing teams and their leaders to ensure customer expectations are met or exceeded and works with the product and engineering teams to bridge the gap between our solutions and customers’ unique business requirements.

Key Responsibilities:

Manage a team of technical resources and team leads responsible for customer deliverables including new system configuration, migrations, production adjustments, and queue management.
Lead the process to estimate work effort for customer deliverables based on business requirements that provide clear guidance for all parties to align expectations. This includes documenting the scope of effort and technical designs.
Support team leads in prioritization of projects and deliverables. This includes ensuring accurate recording of work hours using time-tracking tools and balancing demand of work with supply of resources.
Leverage data to monitor trends, forecast future volume, and allocate resources accordingly to ensure optimal team performance and timely delivery of customer solutions.
Adjust strategies, schedules, and or plans to meet priority customer demands, and overall to ensure deliverables and SLAs are being met based on emerging priorities or unforeseen circumstances.
Serve as an escalation point to help resolve technical challenges and or prioritization conflicts to align with customer needs, departmental goals, and in partnership with other internal parties.
Drive continuous improvement of overall effectiveness and efficiency by improving workflows, processes, and utilization of tools and frameworks.
Communicate and cascade key messaging to team leads, counterparts, and key stakeholders across the business to ensure alignment and transparency at all levels.
Mentor and coach team members by providing and promoting opportunities for skill development and career growth.
Overall team performance including individual productivity, project outcomes, quality assurance, customer satisfaction, and other key performance indicators.

Qualifications and desired traits:

Driven by a desire to lead. You connect with your team and demonstrate integrity, self-awareness, courage, respect, and empathy as you work together to achieve departmental and organizational goals.
Demonstrated growth mindset by providing specific examples where you embraced challenges, learned from setbacks, and consistently sought opportunities to improve skills and knowledge.
Proven commitment to a team’s success where you prioritized organizational goals over individual accomplishments and fostered collaboration.
Proven ability to overcome challenges and solve complex problems in a fast-paced environment. Must be resourceful and adaptable when faced with setbacks, demonstrating a commitment to achieving goals despite obstacles.
Solutions and a data-oriented mindset. You don’t just find problems but bring unique and creative solutions to move the department to greater heights.
Possess excellent written/verbal communication and demonstrate outstanding attention to detail throughout all your work.
5+ years of relevant corporate experience in a technical role with 3+ years of leadership responsibilities.
Highly proficient in C# (or equivalent), Workato, and the Atlassian stack (Jira, Confluence, OpsGenie).
Demonstrated experience creating and maintaining complex technical documentation for internal and external audiences.
Experience leading a team to success in an ever-changing environment.

Reasons to work for Conexiom:

Our MISSION is to transform broken processes into business value 

We are DATA-driven and RESULTS-focused  

We show our COMMITMENT to the people that make-up Conexiom by: 

Competitive salary & performance-based bonus
 Comprehensive healthcare and dental coverage
Professional development opportunities
Collaborative and innovative work environment
Flexible work arrangements

We build products & internal processes that increase efficiency and drive INNOVATION for our customers  

Our VALUES 

We care for each other  
We hold ourselves accountable 
We make our customers heroes 
We over-communicate 
We are inclusive & want to make changes for the better

Conexiom is proud to offer equal employment opportunities. If you have a need that requires accommodation at any time during the recruitment process, please reach out to our Talent Acquisition Manager at aendy@conexiom.com

Conexiom Glassdoor Company Review

3.3