Operations and Customer Experience Coordinator

Join Our Team as Operations and Customer Experience Coordinator!• Are you adept at building strong client relationships and exceeding expectations?• Are you passionate about delivering exceptional service and making a difference?• Do you love puzzles and problem solving?• Are you a social butterfly who loves working with people?• More importantly, are you a genuine animal lover?About Us:We are a full-service pet care company based in Hoboken, NJ. We are dedicated to providing top-notch service to our clients and employees and fostering lasting relationships.Job Description:You will be the primary point of contact for our valued prospects, clients and employees. Your main responsibility will be to ensure prospect, client and team satisfaction by understanding everyone’s needs, addressing inquiries and concerns, and offering tailored solutions.Responsibilities:Sales & Client Relations:• Build and maintain strong relationships with prospective clients and active clients through regular communication and follow-ups.• Understand clients' needs and proactively offer solutions to enrich their experience.• Serve as the main point of contact for client inquiries, concerns, and escalations.• Collaborate with internal employees to ensure timely resolution of client issues.• Track client interactions and maintain accurate records in our systems.• Identify opportunities for upselling or cross-selling additional products/services.• Monitor client satisfaction and gather feedback to continuously improve our services.Operations Management:• Manage and supervise employees scheduling via system/portal and address employee’s scheduling concerns.• Ensure that employees have a reasonable number of walks/visits in each time range.• Ensure that field staff are completing the time duration of walks and/or visits.• Ensure that field staff are uploading journal entries and photos in the system in a timely manner.• Ensure all completed services have GPS maps, check-ins and outs appropriately logged.• Supervise and coach employees based on performance.• Look into and investigate with field staff regarding issues/concerns from clients and manage accordingly based on the company's standard operating procedures.• Conduct New Hire Orientation.• Oversight and management of the system for client keys.• Occasionally do dog walks and cat visits for staff who call out or last minute client requests.Social Media• Generate, modify, and publish daily content across social media platforms to foster genuine connections and engage community members.• Create video/reel content for various social media platforms on a regular weekly basis while doing walks and cat visits in the field.• Interact for 20 minutes per day with followers and other community accounts.• Watch the public pages for comments about dog walking requests and other public feedback.Requirements:• Years of experience in client relations, customer service, or a similar role.• Excellent communication and interpersonal skills.• Experience in social media marketing.• Proficiency in CRM software.• Strong problem-solving abilities and attention to detail.• Ability to work independently and prioritize tasks effectively.• Sales experience is a plus.• Experience managing a team.• Desire to learn and be a part of a team.• Experience with dogs and catsWhy Join Us:• Competitive salary.• Supportive team environment with a focus on collaboration and innovation.• Joy of working with dogs and catsAre ready to take your career to the next level and join a dynamic team, apply now! We can't wait to hear from you!We are an equal opportunity employer and welcome candidates from all backgrounds to apply.Job Type: Part-timePay: From $17.00 per hourExpected hours: 20 – 25 per weekExperience level:• 1 yearShift:• Morning shiftWeekly day range:• Monday to FridayWork setting:• In-person• OfficeWork Location: In person