Strategic Growth Manager - job 2 of 2

As a Strategic Growth Manager at Connecteam, your responsibilities involve analyzing the customer base to spot accounts with growth potential, designing outreach campaigns, and collaborating with internal teams to align strategies with customer needs. Your role is pivotal as you nurture client relationships to foster long-term partnerships and drive account growth.

To apply for the Strategic Growth Manager position at Connecteam, you should have at least 4 years of experience in a SaaS account management or sales role. A demonstrated ability to grow existing accounts with measurable results is essential, along with creative thinking, strong communication skills, and an understanding of workforce management solutions.

Connecteam is committed to building its people up, treating every team member as a long-term investment. As a Strategic Growth Manager, you will receive opportunities for continuous training and skills development to help you excel in your role and contribute meaningfully to the company’s success.

In the role of Strategic Growth Manager at Connecteam, you will have access to cutting-edge tools and resources that support data analysis, outreach campaigns, and customer relationship management. This enables you to effectively track, measure, and report on growth initiatives while implementing innovative strategies.

The company culture at Connecteam is vibrant and inclusive, where every employee is valued and supported. As a Strategic Growth Manager, you will find a collaborative environment filled with opportunities for fun, engagement, and team bonding. We prioritize building a supportive atmosphere that promotes teamwork and personal connection.

To identify growth opportunities within accounts, I typically analyze account data to understand usage patterns, feedback, and potential areas for expansion. I also conduct regular check-ins with clients to strengthen relationships and uncover unmet needs—this helps ensure that our solutions meet their evolving requirements.

Absolutely! One memorable outreach campaign I executed involved a multi-channel strategy targeting existing clients. We combined personalized emails, informative webinars, and follow-up calls, which resulted in a 30% increase in account engagement and a 15% uptick in upsell opportunities. Tailoring the message to each audience segment was key.

I closely monitor metrics such as account growth percentages, customer engagement levels, churn rates, and feedback scores. Analyzing these data points allows me to evaluate the effectiveness of our growth strategies and make informed adjustments where necessary to optimize results.

Handling objections requires active listening and empathy. I address concerns by asking open-ended questions, which allows me to understand their hesitations fully. Then, I provide data-driven insights or success stories that relate to their situation, demonstrating how our solutions can specifically address their challenges.

I have extensive experience using CRM tools like Salesforce and HubSpot to manage client relationships and track engagement. These platforms help me maintain organized records of interactions, automate tasks, and analyze customer data, enabling me to focus on strategic initiatives for growth and retention.

Collaboration is essential for account growth. I regularly engage with Customer Success to gain insights into client needs and challenges while working alongside Marketing to develop tailored campaigns. Maintaining open lines of communication ensures that all efforts align with the overall business strategy and objectives.

Successful relationship-building necessitates trust and transparency. I prioritize regular check-ins and personalized communication to foster camaraderie with clients. Providing them with valuable resources and insights also helps establish long-lasting relationships, as they see me as a partner rather than just a vendor.

I stay updated on industry trends by subscribing to relevant newsletters, attending webinars, and participating in industry conferences. Networking with peers and engaging in professional groups on platforms like LinkedIn also keeps me informed about upcoming changes and best practices in the SaaS and HR tech space.

My approach to multi-tasking in a fast-paced environment centers on prioritization and organization. I utilize project management tools to track progress and deadlines, which allows me to allocate my time efficiently while ensuring that I meet critical milestones without compromising quality.

I am drawn to Connecteam because of its mission to empower deskless workers and enhance business management for diverse industries. I believe that my skills in data-driven growth strategies and relationship building align with Connecteam's values, and I am excited about the opportunity to contribute to meaningful change in the workspace.