Associate Director, Program Management

Overview

The Associate Director, Program Management is responsible for leading a team of Program Managers, including providing strategic direction, assisting in the design and implementation of client projects, and identifying and removing roadblocks to meeting client deliverables. This position oversees the execution and coordination of client deliverables. In addition, the Associate Director, Program Management collaborates with business stakeholders and cross-functional teams to strategically plan and execute on client objectives

Responsibilities

Essential Functions

• Management responsibilities including interviewing, hiring, resource planning, training, mentoring/coaching, professional development, developing goals, and annual performance reviews.
• Develop and expand client relationships with new and existing clients, ensuring all major deliverables are met. Ensures that existing client issues are dealt with in an efficient and effective manner.
• Subject matter expertise on non-traditional program elements.  Facilitate client solutions for complex programs including the development of client strategy and execution plan.
• Support Program Managers with client escalations which may include clearing internal roadblocks for completion of client-requested enhancements.
• Ensure quality standards and client expectations are met
• Assist in leading Quarterly PM Meetings
• Attend client Quarterly Business Reviews and develop action plans to address service-related issues
• Improve internal processes to ensure the team and organization are working effectively and efficiently to reach the same common goal

Qualifications

Knowledge, Skills and Experience:

• Advanced knowledge of MS Office, EXCEL, PowerPoint, and ACCESS
• Program/Account Management knowledge in co-pay and specialty products affordability solutions
• Pharmaceutical, pharmacy and/or healthcare a plus
• Demonstrates strong leadership in running large accounts with multiple teammates
• Superior written and verbal communications skills
• Proficient in MS Office suite (Word, Excel, PowerPoint)
• Excellent organizational skills
• Strong analytical skills
• Bachelors: business, marketing, or communications preferred or equivalent experience
• 4+ years of professional client facing experience
• 4+ years of project/program management
• 2+ years of experience managing direct reports.
• Pharmacy or healthcare industry experience is a plus
• Drives Results-ability to pursue things with energy, drive, and the need to accomplish  
• Influence & leadership- ability to use organizational culture to achieve objectives and drives vision and purpose for the team. Ability to gain confidence and thrust from others though honesty and integrity.
•  Relationship Management-ability to establish rapport and credibility at all levels with internally and externally stakeholders      

Travel or Physical Requirements (if applicable):

• 15-25% to ConnectiveRx locations, Clients, and offsite meetings

Compliance Requirements:

• Adhere to all Company Policies, Procedures, and other training consistent with ConnectiveRx's Information Security and Compliance Programs, including but not limited to the following compliances and regulations: SOC1, SOC2, PCI, HIPAA

• Maintain strict compliance with company and client policies regarding business rules and ethics, as well as applicable local, state and national federal laws