Associate Director, Program Management

As the Associate Director, Program Management at ConnectiveRx, your key responsibilities include leading a team of Program Managers, managing client relationships, and overseeing the execution of client deliverables. You’ll also support your team in overcoming internal roadblocks, develop action plans during quarterly reviews, and enhance process efficiency to ensure that all client expectations are met.

To qualify for the Associate Director, Program Management position at ConnectiveRx, candidates should have a bachelor’s degree in business, marketing, or communications, along with at least 4 years of professional client-facing experience and 4 years of project/program management experience. Strong leadership skills and proficiency in the MS Office suite are also essential for this role.

In this role, you’ll be leading a dedicated team of Program Managers at ConnectiveRx. This involves mentoring, coaching, providing professional development opportunities, and ensuring that your team collaborates effectively to meet client objectives and deliverables.

The Associate Director, Program Management at ConnectiveRx drives results by utilizing their energy and leadership skills to establish clear objectives and inspire their team. This role emphasizes the importance of building relationships and maintaining integrity to foster trust among stakeholders, which ultimately contributes to achieving program success.

Experience in the healthcare or pharmaceutical sectors is valuable for the Associate Director, Program Management role at ConnectiveRx because it provides insight into industry-specific challenges and client needs. Understanding these complexities enables better strategic planning and execution of client projects, leading to improved client satisfaction and program effectiveness.

When discussing your experience in program management, focus on specific projects you've handled, the challenges you faced, and how you overcame them. Provide examples that highlight your ability to manage timelines, resources, and team dynamics effectively, showcasing your leadership skills and the successful outcomes of your efforts.

To build strong relationships with clients, I prioritize understanding their needs and expectations. I achieve this through active listening, regular communication, and by delivering consistent results. Sharing insights and strategies with clients demonstrates my commitment to their success and fosters long-lasting partnerships.

I ensure quality standards are met by establishing clear expectations at the outset and closely monitoring progress throughout the project lifecycle. Implementing regular quality checks and encouraging team feedback allows us to make adjustments proactively, ensuring client satisfaction and adherence to standards.

When guiding a team through roadblocks, I first assess the situation to identify root causes, followed by facilitating open communication where team members feel comfortable sharing concerns. Once we identify solutions, I help clear bureaucratic hurdles and provide the resources necessary to keep projects moving forward.

In my previous role, I identified that project handoff procedures were causing delays. By implementing a standardized transition checklist and conducting team training, we significantly reduced handover times and improved overall project efficiency, leading to quicker client deliverables.

In managing multiple teams, I focused on clear communication and defined roles. I held regular check-ins to ensure alignment across teams, facilitated collaboration, and utilized project management tools to track progress, which helped maintain focus on common goals despite the complexity.

I prioritize tasks and deliverables by assessing urgency and impact. Using project management frameworks, such as the Eisenhower Matrix, allows me to identify what needs immediate attention versus what can wait, ensuring optimal allocation of time and resources for efficient operations.

My greatest strength as an Associate Director lies in my ability to foster collaboration and engagement within my team. I believe that a motivated team, empowered to share ideas and feedback, drives better performance, which positively impacts our clients.

When handling client escalations, I remain calm and listen attentively to understand their concerns. I address the issue promptly, work on an actionable solution while keeping the client informed, and assess the situation post-resolution to prevent future occurrences.

In a program management context, leadership means guiding teams towards shared goals with transparency and support. It involves nurturing talent, making decisive choices, and inspiring confidence in one another, thereby aligning all efforts towards successful project delivery.