Connectivity Program Manager, Air Supply - job 3 of 3

CANADA /AIR – PRODUCT /FULL-TIME

Minimum qualifications

• 4+ years of proven success in product, technical, or operational role, preferably in startup and/or high-growth environments

• Extensive experience working cross-functionally with technical and commercial teams to build programs that meet and exceed expectations

• Technical fluency to work effectively with engineers to assess, integrate, and manage third-party APIs, especially NDCs, direct connections, GDSs, or other content aggregation providers

• Experience acting as product owner in scrum team, aligning and enabling teams to deliver with speed, quality, and ownership

• Proven success building dashboards, analyzing data, drawing accurate conclusions, and adjusting strategy or priorities accordingly

• Strong relationship management skills to build and nurture transparent, mutually beneficial collaboration with internal and external stakeholders

• Aptitude to challenge the status quo and devise creative solutions that can encompass both legacy standards and emerging technologies

• Exceptional ability to grasp, manage, and articulate complex systems

• Excellent written and verbal communication skills in English (+Spanish preferred)

• A creative and detail-oriented approach to problem-solving

• A proactive, self-motivated work ethic

• No ego. Dedication to doing what is right for the customer and the company

• Strong time management and prioritization abilities

• A customer-obsessed focus and positive, team-oriented attitude

• Excellent judgment and the confidence to make important trade-offs under pressure

• Aptitude to work in a dynamic, high-growth business that operates at a very fast pace

• A passion for Hopper’s mission to build the most customer centric travel marketplace on Earth

Preferred qualifications

• Experience originating and leading connectivity, supply, or procurement programs for online travel agencies (OTAs) or other online marketplaces

• Familiarity with IATA’s New Distribution Capability (NDC) standard program and other emerging technologies in the travel sector

• Experience with travel technology in a technical, operational, product, or strategic role 

• Understanding of end-to-end online travel agency (OTA) workflows from shopping through servicing

• Fluency with GDS, CRS, PSS, or other airline and travel industry systems, especially Sabre, Travelport, Amadeus, NDC, ARC, IATA, and BSPs

About the job

The Hopper Air Supply team is responsible for delivering the most compelling and competitive suite of air travel inventory to our global user base. The Connectivity Program Manager will ensure that Hopper is consistently at the forefront of connectivity technology offering the best prices and products available in the market. You will collaborate closely with product managers, engineers, business development managers, data analysts, customer support, and externally with Hopper’s technology partners such as airlines, Global Distribution Systems, third-party API providers, and others. 

The Connectivity Program Manager will be responsible for sourcing, evaluating, prioritizing, and managing the execution of integrations with airlines’ and aggregators’ direct and indirect channels. They are the subject matter expert on new connectivity channels, innovative product offerings, and cutting-edge technologies in the rapidly changing landscape of airline distribution. The program manager is responsible for building and maintaining a pipeline of opportunities, effectively articulating the benefits and tradeoffs of each to varied stakeholders at all levels of the organization, and crafting a robust playbook and framework to execute against and iterate on in order to continuously deliver supply enhancements with ever-increasing velocity and quality.

Responsibilities

• Learn the ins and outs of Hopper’s air supply ecosystem to be able to identify areas of opportunity for improvement in both breadth and depth of supply
• Keep a pulse on current capabilities, new developments, and emerging technologies at the industry and supplier-level
• Make data-driven decisions to shape Hopper’s multi-sourcing supply strategy
• Create strong business cases that are clear, concise and earn buy-in from stakeholders to get impactful opportunities onto the product roadmap
• Work collaboratively with product managers to ensure product requirements are clearly defined and properly scoped to optimize for cost, effort, and impact
• Translate technical considerations and dependencies between engineers, product managers, customer support agents, and third-party suppliers
• Investigate, specify, and coordinate the implementation of supply enhancements
• Provide accessible subject matter expertise on airline distribution technologies within and across teams whose products interact with air supply
• Resourcefully troubleshoot and escalate issues that arise from internal bugs and third-party changes and outages
• Create documentation, continuously-updated project tracking, and transparent resources for teams and stakeholders to easily self-serve information for the connectivity program
• Maximize the business impact from each opportunity by rigorously analyzing performance and identifying areas for improvement and added value
• Work with team members and strategic partners distributed around the globe

Benefits

• Well-funded and proven startup with large ambitions, competitive salary and stock options
• Unlimited PTO
• WeWork All Access Pass OR Work-from-home stipend
• Entrepreneurial culture where pushing limits and taking risks is everyday business
• Open communication with management and company leadership
• Small, dynamic teams = massive impact
• 100% employer-paid telemedicine, medical, dental, vision, disability and life insurance plans
• Access to a Retirement Savings Plan

More about Hopper

Today, Hopper is best known as a travel app. We're going to do about $1B in sales this year and weathered the COVID storm better than anyone expected. We just raised $170M from Goldman Sachs and Capital One, and inked a deal to be the exclusive travel provider for Capital One Travel.

We owe our success, in large part, to a proprietary suite of data-driven and risk-based financial services that we have developed that complement a customer's trip-purchasing experience. One example is Price Freeze, where our customers are able to purchase a financial option in the app to lock in any price that they see, on any item, for as short as 1 hour or as long as 21 days with Hopper taking the risk on the other side of the trade.

Now we're laying the groundwork for continued expansion in 2021 by adding great people to our team who can help us compete with the travel giants.

To be fast tracked, mention RISE in your application.