Program Manager

at Imprint

San Antonio, Houston & Austin TX

Who We Are

Imprint is building a next-generation co-branded credit card company to serve America’s great brands. Today our partners include H-E-B, Central Market, Westgate Resorts, and Holiday Inn Club Vacations. Imprint is backed by Kleiner Perkins, Thrive Capital, and Affirm. We are focused on building a brilliant team who want to change payments and who embody Imprint’s Operating Principles.

The Team

The Growth team at Imprint is responsible for relentlessly driving the growth of our business, from setting go-to-market strategy, to launching and running our merchant partners’ programs successfully, and scaling their growth through new cardholder acquisition and existing cardholder engagement. We span business development, marketing, partner success, brand and product, and work cross-functionally with the leadership team to be the voice and advocate for our partners. 

The Role

As the Program Manager for the H-E-B Credit Card program at Imprint Payments, you will play a pivotal role in building and maintaining strong multi-level relationships with our partner, H-E-B, and ensuring the continuous and sustainable growth of the program. This role requires a strategic thinker with a strong background in partnership development, P&L management and a deep understanding of the retail and financial industry. This role will own and execute overall relationship and marketing strategies for the program, ensuring the program is meeting business objectives and goals for both Imprint and H-E-B. You will work cross-functionally with our internal teams and with our brand partners to execute on innovative and value-driving initiatives that distinguish Imprint’s programs as top performing across all KPIs.

What You'll Do:

• Strategic Partnership Management:
• Cultivate and maintain strong relationships with key stakeholders at H-E-B, including senior executives, marketing teams, and operational leaders.
• Collaborate with H-E-B to develop and execute a strategic vision for the credit card program, aligning with their business objectives.
• Program Growth and Performance:
• Develop and implement strategies to drive the acquisition of new credit card customers while maximizing the value of existing cardholders.
• Monitor and analyze program performance, identify growth opportunities, and develop action plans to achieve program goals.
• Marketing and Promotion:
• Collaborate with H-E-B's marketing teams to create effective promotional campaigns and marketing initiatives to increase cardholder engagement and usage.
• Analyze market trends and competitive landscape to identify opportunities for product enhancements and promotions.
• Compliance and Risk Management:
• Ensure that the H-E-B Credit Card program adheres to all regulatory and compliance requirements in the financial services industry.
• Implement risk management strategies to safeguard the program's financial health and minimize potential issues.
• Reporting and Analysis:
• Generate regular reports on program performance and provide insights and recommendations to senior management.
• Conduct in-depth data analysis to identify trends, customer behaviors, and areas for improvement.
• Cross-functional Collaboration:
• Work closely with cross-functional teams within Imprint Payments, including product, risk, customer service, and finance, to support the success of the H-E-B Credit Card program.

What We Look For

• 6-8 years of relevant program and relationship management, operations, and marketing experience in financial services, preferably in a co-brand credit card environment
• Proven ability to manage multiple accounts and play a client services role is a must - demonstrate the ability to marry the goals of two brands to drive mutual growth
• Exceptional project management skills with the ability to handle multiple priorities and initiatives and execute flawlessly
• Strong communication skills, with the ability to present in front of large audiences including executive stakeholders
• Balance of creativity and analysis – the ability to turn data & insights into action
• Experience leading cross functional projects, with high attention to detail
• Collaborative mindset - has a problem-solving approach with a can-do attitude
• Excellent presentation and data organization skills. Proficiency in Google Workspace (e.g. Gmail, Docs, Sheets, Slides, Drive) a plus

Perks & Benefits

• Competitive compensation and equity packages
• Leading configured work computers of your choice
• Flexible paid time off policy
• Fully covered, high-quality healthcare including fully covered dependent coverage
• Additional health coverage includes access to One Medical and option to enroll in an FSA
• 16 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents
• An understanding that successful remote work requires flexibility and an appreciation for asynchronous work
• Access to industry-leading technology across all of our business units — stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity

Location: San Antonio or Austin, TX

Imprint is committed to a diverse and inclusive workplace. Imprint is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Imprint welcomes talented individuals from all backgrounds who want to build the future of payments and rewards. If you are passionate about FinTech and eager to grow, let’s move the world forward, together.