Job details
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Retention Specialist
Constant Contact seeks a responsible Retention Specialist to assist in retaining customers by demonstrating the value of the company's products through exceptional customer support and negotiation skills.
Skills
- Problem solving
- Customer service
- Communication
- Organizational skills
Responsibilities
- Respond to Retention inquiries via telephone, email, and cases
- Handle inbound cancellation/downgrade calls
- Identify reasons for cancellation and overcome objections
- Carry out retention strategies to increase customer satisfaction
- Educate customers on products and services
Education
- High school diploma or equivalent
Benefits
- Generous paid time off policy
- Health and welfare benefits
- Diversity and inclusion programs
- Professional development opportunities
To read the complete job description, please click on the ‘Apply’ button
Constant Contact Glassdoor Company Review
Frank Vella
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Constant Contact DE&I Review
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CEO of Constant Contact
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We deliver tools to help small businesses grow. We deliver for the people who make them go.
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$34,000/yr - $40,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
August 17, 2024
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