Senior Product Manager - User Success

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There's something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We're energized by new challenges and new possibilities-and we're just getting started!We are looking for a Product Manager to work on our User Success team, focused on user journeys and flows. The role will require a close attention to detail around testing and optimizing the new user experience, as well as influencing and supporting downstream product flows.What you'll do:• Lead cross functional initiatives to identify business problems and validate proposed solutions through customer and market research• Write clear user cases/requirements that articulate desired product functionality• Work collaboratively with Engineering, User and Customer Experience to develop simple, intuitive and easy to use product features• Develop product roadmap and get buy in from key stakeholders at all levels of the organization including Sales, Marketing, Engineering, Operations and Executive Management• Maintain prioritized product backlog with input from Customers, Partners, Sales and SupportWho you are:• Self-motivated individual with a passion for problem solving• Resourceful and able to track down the tools/people necessary to get the job done with little oversightTechnical Qualifications:• Management of products in SaaS delivery model• Experience working with teams using Agile processesNon-technical Qualifications:• Experience with tools like Pendo, Google Analytics, Quantum Metric highly desirable• Bachelor's degree is Computer Science or related field• Minimum of 4+ years of software Product Management experience• Organized and process-oriented with proven ability to manage multiple projects at once and meet deadlines• Strong attention to detail with exceptional collaboration skills• Exceptional and persuasive communication skills, both verbal and written• Strong analytical and creative problem-solving skills• Passionate for helping small businesses succeedWhy You'll Love Us:• We celebrate one another's differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.• Join the experts. If you're passionate about supporting businesses and organizations, you won't find a better spot to share your talent. We're dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.• You'll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your familyAt Constant Contact, we're all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact talentacquisition@constantcontact.com.The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)Notice to Recruiters and Staffing Agencies:Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.