Job details

Consumer Success Representative

At Realtor.com®, we have among the most comprehensive and accurate coverage of real estate listings and the most engaged users across all the online real estate portals. Our mission is to make buying, selling, renting, and living in homes easier and more rewarding for everyone.

Building your career? Build it better at Realtor.com®. Join us and help change the world of real estate, one home at a time.

We are currently seeking full-time, driven, and highly self-motivated Consumer Success Representatives. You will be the concierge helping a consumer through the early stages of the home buying or selling process. We're looking for team members with a strong work ethic, who thrive in an autonomous environment, and treat work like "their own business."

Customer service, sales, retail, or consumer-facing experience is preferred, but not required. Top candidates must possess strong communication skills, both written and verbal, as well as the ability to multitask in a fast-paced, high-energy, and competitive environment. Our commission structure is uncapped with a high variable meaning you get out what you put in. Our team is looking for candidates who are looking for a rewarding challenge. You will have the ability to interface and learn from team members in all departments of the company. This is an excellent opportunity to pursue your goals and assist in the growth of an innovative real estate-tech company! Are you up for it? Come join our team!

What you'll do:

Represent realtor.com in a professional manner. i.e. by phone, email and text message communication.
Make 300+ outbound warm dials and cold dials daily to identify clients' needs and respond by providing superior service and resolution.
Work in a team atmosphere and independently.
Ability to determine the needs of our clients through effective listening and questioning skills.
Make successful connections between consumers and real estate professionals to move the business forward and break records.
Scheduling flexibility is required as some shifts require late evening or weekend hours.
Read and Speak English fluently, an additional language is a bonus but not essential (Spanish).

What you'll bring:

Welcome a challenge and your competitive spirit drives you to win.
Naturally go the extra mile to make sure customers leave with a smile.
Confident communicator, skilled at speaking and building rapport with people of all backgrounds.
Ability to overcome objections to generate a positive consumer experience while maintaining professionalism with a focus on empathy.
Enjoy change and are always looking for ways to improve.
Self-motivated, ambitious, driven, and goal-oriented.
Always on time and only missing work when pre-planned with your manager. Attendance is important to us!
Find it easy to learn new skills and tasks.
Thrive in an open transparent environment, where feedback and coaching are seen as gifts.
Not afraid to ask for help and are quick to offer support when others need it.
Come to win every day with a great attitude.
Organized, independent, resourceful, and diligent.
Ability to collect and input data while fielding questions and speaking with consumers.
Tech-savvy with experience using Email, VOIP, Zoom, Google Hangouts, excel, etc.
Sufficient internet connection to sustain 8-10 hours of internet use, i.e. dialing the phone, video conferencing, and online training.

How We Work:

At our company, we strongly value a flexible working environment that empowers our employees to thrive. As part of this approach, our employees are required to be present in the office for two days each week. This arrangement fosters a sense of community and collaboration among team members while also promoting a healthy work-life balance.

For the specific role we are currently hiring for, it is essential that applicants reside in Austin, Texas, to be considered. Please note that living within a 50-mile driving distance of one of our offices, as listed above, is a requirement for this role.

What We Offer:

The Consumer Success Representative role pays $16 per hour base on a great commission plan. Average performers earn $50,000/year. We also offer robust benefits starting day one!

After 91 days, you will receive a one-time bonus of $1,000 if you meet attendance requirements
Working with a highly-motivated team with a proven track record of success that also has a lot of FUN!
A competitive work environment with great culture, rewards, recognition, and fun events
Medical, Vision, Dental, Disability, and Life Insurance plus Flexible and Dependent Care Spending Accounts
Investment in growing your career and providing you the opportunity to have an immediate and massive impact on a growing company with a revolutionary business model

Working Conditions:

Hours may vary as we are open from 7 am through 11 pm. Weekends are also possible as we are operating seven days a week. Position requires prolonged standing or sitting and repetitive hand and wrist motion. Operates phones, computers, fax machines, copiers, and other office equipment.

Do the best work of your life at Realtor.com

Building your career? Build it better at Realtor.com®. Here, you'll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you'll find your way home too. People are our foundation—the core that drives us passionately forward. At Realtor.com, you'll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return we'll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.

Diversity is important to us, therefore, realtor.com is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, realtor.com will provide reasonable accommodations for otherwise qualified disabled individuals.