Job Summary
The IEEE Contact Center Representative will be responsible for responding to member and customer inquires received by e-mail, Chat, bulk mail, phone, and interdepartmental. Interact and partner with internal and external customers of multi-cultural backrounds. The incumbent in the role provides prompt and professional high quality service and solutions to clients. He/She will assume ownership and accountability for resolution of all inquiries, attend ongoing training to develop job skills, products/services knowledge, and Contact Center skills. He/She recommends process improvements for optimal service; participate on teams in support of the department objectives and other responsibilities as designated by the department supervisor. This position is under general supervision and typically reports to a Supervisor.
Key Responsibilities
A leading technology-related professional group, The Institute of Electrical and Electronics Engineers (IEEE) has more than 395,000 members, including some 90,000 students, in 160 countries. The IEEE provides technical and professional information...
12 jobsSubscribe to Rise newsletter