CookUnity is a chef-to-you marketplace connecting talented chefs with consumers. We are in search of a Customer Experience Operations Specialist to optimize our customer experience processes.
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Skills
Customer service
Operational management
Data analysis
Logistics
Bilingual (English and Spanish)
Responsibilities
Handle day-to-day customer and vendor interactions
Manage replacements and order escalations
Coordinate with carriers and drivers
Address and resolve operational issues promptly
Utilize tools to manage customer communications
Education
Experience in a CX team
Experience in operations or marketplaces
Benefits
Paid in USD, Crypto, Euro, or ARS
15 business days of vacation each year
Fully paid family leave
Compassionate Leave
Personalized English coach
To read the complete job description, please click on the ‘Apply’ button