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Customer Experience Operations Specialist
CookUnity is a chef-to-you marketplace connecting talented chefs with consumers. We are in search of a Customer Experience Operations Specialist to optimize our customer experience processes.
Skills
- Customer service
- Operational management
- Data analysis
- Logistics
- Bilingual (English and Spanish)
Responsibilities
- Handle day-to-day customer and vendor interactions
- Manage replacements and order escalations
- Coordinate with carriers and drivers
- Address and resolve operational issues promptly
- Utilize tools to manage customer communications
Education
- Experience in a CX team
- Experience in operations or marketplaces
Benefits
- Paid in USD, Crypto, Euro, or ARS
- 15 business days of vacation each year
- Fully paid family leave
- Compassionate Leave
- Personalized English coach
To read the complete job description, please click on the ‘Apply’ button
CookUnity Glassdoor Company Review
Mateo Marietti
2.8
CookUnity DE&I Review
3.1
CEO of CookUnity
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CookUnity
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Full-time, hybrid
DATE POSTED
August 20, 2024
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