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Program Manager - Behavioral Health Housing

What You’ll Get

  • Full-Time Benefits:
    • Exciting opportunities for limitless growth and career advancement
    • Regular performance reviews and a rewarding employee recognition program
    • Access to career development through our Organizational Development & Learning Department
    • A generous PTO program: start with up to 3 weeks off in your first year, with continuous accruals!
    • 9 paid holidays every year to rest, recharge, and celebrate
  • Wellness & Education:
    • A robust Wellness Program featuring expert Health Coach access and wellness incentives to help lower costs
    • Tuition reimbursement up to $1,000 to support your educational goals
  • Health & Insurance Plans:
    • Affordable Medical, Vision, and Dental health care options tailored to meet your needs
    • Savings opportunities with H.S.A., H.R.A., and F.S.A. (available with select medical plans)
    • Complimentary Short-Term Disability and Life/AD&D Insurance coverage up to $100,000
    • Additional voluntary benefits, including Long-Term Disability, Pet Insurance, and more
  • Retirement & Support:
    • A 403(b) retirement plan with a generous company match to secure your future
    • An Employee Assistance Program offering resources to support your well-being

Job Summary

Join our team as a Program Manager and lead the way in delivering impactful programs that make a difference! You’ll oversee the planning, organization, staffing, and leadership of program activities to ensure they align with our strategic goals, funding requirements, and regulatory standards. Collaborating with internal teams, community partners, and members, you’ll create a positive, supportive environment while driving exceptional program outcomes.

Essential Job Duties and Responsibilities

  • Lead program operations to exceed compliance with contracts, licensing, and agency standards.
  • Oversee budgets to maximize cost-effectiveness and efficiency.
  • Champion staff engagement by ensuring training compliance and documentation accuracy.
  • Attract, hire, and onboard top talent while managing ongoing staff development and performance.
  • Design staff schedules to balance business needs and employee preferences effectively.
  • Facilitate seamless coordination of care plans, including intake, assessments, and discharges.
  • Serve as the go-to contact for audits, inspections, and investigations, ensuring everything runs smoothly.
  • Ensure timely and thorough incident reporting with appropriate follow-ups.
  • Analyze performance data and drive improvements with innovative program policies and changes.
  • Build strong collaborations with stakeholders to enhance services and improve quality.
  • Adhere to evidence-based practices like the Permanent Supportive Housing model to deliver impactful results.
  • Provide responsive, on-call support, ensuring smooth operations and high-quality service.

Minimum Qualifications

  • Bachelor’s degree in Human Services or equivalent experience/education.
  • Two (2) years of experience working with individuals with disabilities.
  • At least five (5) years of supervisory experience in a human services field.
  • Eligibility for a Level 1 Fingerprint Clearance Card (must obtain within eight weeks of hire).
  • Valid Arizona driver’s license and a clear motor vehicle record.

Knowledge, Skills, and Abilities

  • Exceptional communication skills (oral, written, and electronic).
  • Ability to build and maintain strong, professional relationships with team members and stakeholders.
  • Self-driven, dependable, and adaptable to evolving needs.
  • In-depth knowledge of behavioral sciences and regulations governing program operations.
  • Demonstrates unwavering commitment to confidentiality and creating a safe, supportive workplace.
  • Skilled in driving and operating company vehicles of all sizes when required.

Equal Opportunity Employer

At Copa Health, we celebrate diversity and are proud to be an Equal Opportunity Employer. All qualified applicants are encouraged to apply and will be considered without regard to race, color, religion, national origin, disability, veteran status, or any other protected characteristic.
Join our team and make a meaningful impact. Pre-Employment Criminal Background and Drug Testing Required.
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Average salary estimate

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What You Should Know About Program Manager - Behavioral Health Housing, Copa Health

Copa Health is excited to invite you to join our dynamic team as a Program Manager - Behavioral Health Housing! In this pivotal role, you will have the opportunity to create and lead impactful programs that significantly contribute to the well-being of individuals in our community. Your leadership will guide the planning and organization of program activities, ensuring they align with our strategic goals, funding requirements, and regulatory standards. Collaboration with internal teams, community partners, and program members will be key as you work to foster a positive and supportive environment. In addition to overseeing budgets and compliance, you’ll focus on staff engagement, fostering a vibrant culture of learning and development. You’ll take the reins on attracting top talent, managing performance, and designing schedules that meet both business needs and employee preferences. With a commitment to evidence-based practices like the Permanent Supportive Housing model, your efforts will drive exceptional program outcomes. Whether it’s facilitating care coordination or handling inspections and audits, you’ll ensure everything operates smoothly and continues to provide high-quality services. At Copa Health, not only do we prioritize our clients, but we also invest deeply in our team members. From generous PTO and wellness programs to robust health and insurance plans, we believe in creating an environment where our staff can thrive. If you're passionate about delivering meaningful results and are eager to make a difference, we would love to see you join us as our next Program Manager - Behavioral Health Housing!

Frequently Asked Questions (FAQs) for Program Manager - Behavioral Health Housing Role at Copa Health
What does a Program Manager - Behavioral Health Housing do at Copa Health?

As a Program Manager - Behavioral Health Housing at Copa Health, your role involves overseeing the planning, organization, staffing, and leadership of program activities. You will ensure compliance with contracts, licensing, and agency standards while driving exceptional program outcomes through collaboration with internal teams and community partners.

Join Rise to see the full answer
What qualifications are needed for the Program Manager - Behavioral Health Housing position at Copa Health?

Candidates for the Program Manager - Behavioral Health Housing role at Copa Health should possess a Bachelor's degree in Human Services or equivalent experience, along with two years working with individuals with disabilities and five years of supervisory experience in the human services field.

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What benefits are offered to Program Manager - Behavioral Health Housing employees at Copa Health?

Copa Health offers a comprehensive benefits package for the Program Manager - Behavioral Health Housing role, including competitive salaries, generous PTO, healthcare options, wellness programs, tuition reimbursement, and a 403(b) retirement plan with company match, ensuring a rewarding work environment.

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How does a Program Manager at Copa Health ensure compliance in program operations?

A Program Manager at Copa Health ensures compliance by leading program operations, overseeing budgets, and championing staff engagement. This includes maintaining training compliance, incident reporting, and continuous analysis of performance data to drive improvements.

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What is the work environment like for a Program Manager - Behavioral Health Housing at Copa Health?

The work environment for a Program Manager - Behavioral Health Housing at Copa Health is collaborative and supportive, focusing on positive interactions with team members, stakeholders, and community partners, all dedicated to improving the quality of behavioral health services.

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How does a Program Manager - Behavioral Health Housing support staff development at Copa Health?

At Copa Health, a Program Manager - Behavioral Health Housing supports staff development through effective onboarding, continuous training, and performance management, fostering a culture of learning and enhancing overall program effectiveness.

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What initiatives does Copa Health implement for wellness in the Program Manager role?

Copa Health implements various wellness initiatives for the Program Manager role, including access to health coaching, participation in wellness incentive programs, and support for educational goals through a tuition reimbursement program, creating a healthy workplace culture.

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Common Interview Questions for Program Manager - Behavioral Health Housing
Can you describe your experience in managing behavioral health programs?

When answering, focus on specific programs you've managed, detailing your role, responsibilities, and the outcomes achieved. Highlight your ability to drive compliance and enhance service quality while demonstrating your leadership style.

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How do you handle conflicts within a team as a Program Manager?

Discuss your conflict resolution strategies, emphasizing open communication, mediation techniques, and fostering a collaborative environment. Providing a specific example can illustrate your approach effectively.

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What strategies do you use to engage your team and ensure staff development?

Outline your methods for promoting team engagement, such as regular feedback sessions, professional development opportunities, and creating a positive workplace culture that values individual contributions.

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Describe a successful program you managed and what made it successful.

Share a specific program highlighting your strategic planning and execution. Discuss measurable outcomes that were achieved and the collaborative efforts that led to success.

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How do you ensure compliance with regulations and agency standards?

Explain your approach to compliance, including the usage of audits, staff training, and regular reviews of processes to ensure that all program activities adhere to applicable regulations and standards.

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What is your experience with budget management in program operations?

Discuss your experience managing program budgets, your approach to cost-effectiveness, and how you align financial resources with operational goals to maximize efficiency and service delivery.

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How do you establish partnerships with community organizations?

Detail your strategies for building relationships with community partners, including networking, collaboration on shared goals, and creating opportunities for mutually beneficial initiatives.

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What evidence-based practices do you consider important in behavioral health housing?

Share your knowledge of evidence-based practices, like the Permanent Supportive Housing model, and how you apply them in program management to enhance service effectiveness and client outcomes.

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How do you prioritize tasks when managing multiple projects?

Discuss your prioritization techniques, such as a systematic approach to task management, assessing project timelines and resource availability, and ensuring alignment with strategic goals.

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What leadership style do you believe is most effective for a Program Manager in behavioral health?

Reflect on your leadership style, discussing how it influences team dynamics and program effectiveness. Support your view with examples of how your style has led to successful outcomes in past roles.

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Copa Health's purpose is to inspire health, hope, and happiness by delivering world-class solutions to individuals, families, and communities

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Full-time, on-site
DATE POSTED
November 26, 2024

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