Community Relations Associate - Winthrop West - Riverview, FL

Intro

At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in multifamily, our high performance continues to drive exponential growth – and we invite you to join us on our journey towards real estate excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.

Job Overview

As a Community Relations Associate, you will take a key role in providing your community’s residents with a top-notch living experience that ensures delight with their daily interactions with their home, and their environment. You are the eyes and ears of your community’s Center of Excellence, as well as the face of your resident’s support system.

Roles You Will Play

• Provide excellent customer service while maintaining the highest standards of courtesy, respect, and sensitivity for resident service and engagement. 
• Greet and communicate with walk-in prospective residents, process payments, deliver resident notices, and provide keys to vendors.   
• Establish, manage, and maintain marketing programs and social media presence.  
• Partner with teams from other communities to deepen the company’s relationship with residents and achieve resident retention goals. 

The Impact You Can Make 

• Your team is ground zero in top-tier customer satisfaction and the creation of great ideas that spread to our other communities in the region. 
• You serve as the liaison for your residents and prospective residents to access the best service and support channels to address their needs.

Building Blocks of Success

• Bachelor’s degree or equivalent industry experience required 
• 2+ years of Property Management experience preferred 
• Experience in sales and customer service  
• Excellent written and verbal communication skills 
• Stellar attention to detail and organization skills 
• Strong analytical, critical thinking and problem-solving skills 
• Able to multitask and meet deadlines in a timely and organized manner. 
• Proficiency in Microsoft Office Suite, Funnel, OneSite and RealPage applications 
• Flexibility to work weekends and/or extended hours as needed. 

Outro

At Cortland, we create, reimagine, and manage apartment communities for residents nationwide. Headquartered in Atlanta, GA, we have communities and regional offices all over the country, as well as overseas. From product design and procurement to general contracting and property management, we do it all – to make sure our communities are the perfect setting for living life to its fullest.

Our success is fueled by our belief in a better life – where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people – possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.

Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email talentresources@cortland.com or call 404.965.3988. Cortland is a drug-free workplace. Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.

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