Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Cybersecurity Customer Success Specialist image - Rise Careers
Job details

Cybersecurity Customer Success Specialist

We’re united by a mission: to make the world a safer place. Corvus Insurance uses novel data and artificial intelligence/machine learning to achieve better insights into commercial insurance risk. Our software empowers brokers and policyholders to better predict and prevent complex claims through data-driven tools and Smart Commercial Insurance® policies. This allows us to reduce or eliminate the impact of adverse events, creating a safer world for everyone. Drawing inspiration from the intelligent, tool-building corvid family of birds, we are a team of high-flying collaborative builders. We’re excited to meet you. Spread your wings and soar with us.

The Corvus Risk Advisory team engages with businesses that purchase Corvus’s Cyber or Tech E&O policy to help prevent cyber losses. Corvus has found that policyholders that engage with our team and technology experience 20% lower frequency and cost of claims. 

This position will start in a fully remote setting, but will transition to a hybrid schedule in July 2025 (3 days in office/2 days remote).

Responsibilities

  • Project manage the daily operations of our risk management services

  • Hold calls with policyholders and brokers to discuss cyber risk management and incident response

  • Respond timely to questions from policyholders related to risk management and cybersecurity

  • Work with product, engineering and claims to improve the policyholder experience in our tech

  • Alert policyholders to vulnerabilities

  • Proactively execute on risk management communications for policyholders

  • Ensure high quality service delivery and customer satisfaction

  • Ensure data integrity through monthly audits of risk management and outreach data

  • Work within a customer service ticketing system

What you’ll bring to the flock

  • 2+ years of cybersecurity customer success experience or insurance sales

  • Knowledge of cybersecurity and/or incident response best practices

  • Familiarity with insurance industry (cyber) preferred

  • Bachelor’s degree preferred

  • Highly organized, superb attention to detail

  • Ability to work in a fast paced environment 

  • Experience implementing customer success best practices

  • Strong interpersonal skills supporting the need to build and maintain positive relationships with key stakeholders and customers

Corvus Insurance Glassdoor Company Review
4.9 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
Corvus Insurance DE&I Review
4.8 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
CEO of Corvus Insurance
Corvus Insurance CEO photo
Philip Edmundson
Approve of CEO

To make the world a safer place.

4 jobs
MATCH
Calculating your matching score...
BENEFITS & PERKS
Dental Insurance
Disability Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Vision Insurance
Performance Bonus
Family Medical Leave
Paid Holidays
Sabbatical
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
May 20, 2024

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
Other jobs
Company
Posted 4 months ago
Company
Dental Insurance
Disability Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Vision Insurance
Performance Bonus
Family Medical Leave
Paid Holidays
Sabbatical