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Cybersecurity Customer Success Specialist

We’re united by a mission: to make the world a safer place. Corvus Insurance uses novel data and artificial intelligence/machine learning to achieve better insights into commercial insurance risk. Our software empowers brokers and policyholders to better predict and prevent complex claims through data-driven tools and Smart Commercial Insurance® policies. This allows us to reduce or eliminate the impact of adverse events, creating a safer world for everyone. Drawing inspiration from the intelligent, tool-building corvid family of birds, we are a team of high-flying collaborative builders. We’re excited to meet you. Spread your wings and soar with us.

The Corvus Risk Advisory team engages with businesses that purchase Corvus’s Cyber or Tech E&O policy to help prevent cyber losses. Corvus has found that policyholders that engage with our team and technology experience 20% lower frequency and cost of claims. 

This position will start in a fully remote setting, but will transition to a hybrid schedule in July 2025 (3 days in office/2 days remote).

Responsibilities

  • Project manage the daily operations of our risk management services

  • Hold calls with policyholders and brokers to discuss cyber risk management and incident response

  • Respond timely to questions from policyholders related to risk management and cybersecurity

  • Work with product, engineering and claims to improve the policyholder experience in our tech

  • Alert policyholders to vulnerabilities

  • Proactively execute on risk management communications for policyholders

  • Ensure high quality service delivery and customer satisfaction

  • Ensure data integrity through monthly audits of risk management and outreach data

  • Work within a customer service ticketing system

What you’ll bring to the flock

  • 2+ years of cybersecurity customer success experience or insurance sales

  • Knowledge of cybersecurity and/or incident response best practices

  • Familiarity with insurance industry (cyber) preferred

  • Bachelor’s degree preferred

  • Highly organized, superb attention to detail

  • Ability to work in a fast paced environment 

  • Experience implementing customer success best practices

  • Strong interpersonal skills supporting the need to build and maintain positive relationships with key stakeholders and customers

Corvus Insurance Glassdoor Company Review
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Corvus Insurance DE&I Review
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CEO of Corvus Insurance
Corvus Insurance CEO photo
Philip Edmundson
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To make the world a safer place.

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BENEFITS & PERKS
Dental Insurance
Disability Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Vision Insurance
Performance Bonus
Family Medical Leave
Paid Holidays
Sabbatical
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
May 20, 2024

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