Operations & Systems Engineer

As an Operations & Systems Engineer at the Executive Office of Health and Human Services (EOHHS), you'll be responsible for proactively monitoring system performance through tools like Dynatrace, collaborating with teams to resolve operational issues, managing project plans, and ensuring compliance with IT policies. Your role will also involve maintaining databases, generating reports using SQL, and optimizing system performance while providing support across mission-critical applications.

To qualify for the Operations & Systems Engineer role at EOHHS, candidates should have a Bachelor’s Degree in Computer Science, Information Systems, or a related field, alongside 5-8 years of relevant experience. Proficiency with enterprise monitoring tools like Dynatrace and strong skills in SQL, as well as familiarity with AWS and scripting languages, will significantly enhance your application. Experience in a production environment, especially within government sectors, is preferred.

Candidates for the Operations & Systems Engineer role at EOHHS should have experience with Dynatrace for performance monitoring, SQL for database management, and tools like ServiceNow for ticketing. Familiarity with AWS, scripting languages (such as Python and Linux Shell), and Microsoft Office Suite, particularly Excel for reporting and analysis, are essential to effectively manage systems operations.

At the Executive Office of Health and Human Services (EOHHS), professional growth for Operations & Systems Engineers is encouraged through a fun and innovative culture that values contributions. Employees have access to continuous learning opportunities, resources to advance their careers, and the flexibility to create an ideal work environment, ensuring they can thrive both personally and professionally.

At EOHHS, Operations & Systems Engineers can look forward to an excellent work-life balance. With the option to work remotely, employees can say goodbye to stressful commutes, allowing them to spend quality time with loved ones while successfully managing their professional responsibilities. The environment promotes healthy work-life integration, enabling staff to perform at their best.

In answering this question, you should highlight specific projects where you utilized Dynatrace to monitor system availability and performance. Mention how you configured dashboards and alerts, showcased any challenges you faced, and how you resolved performance issues effectively.

Demonstrate your problem-solving skills by explaining your systematic approach to diagnosing issues, from investigating alerts to collaborating with teams for swift resolution. Include examples of effective communication and decision-making in high-pressure situations.

Discuss the role of documentation in maintaining clarity and consistency in operational processes. Explain how it serves as a resource for team members and assists in knowledge transfer, which is critical in a collaborative environment.

Focus on specific tasks you handle involving SQL, such as querying databases for performance reports or analyzing data trends. Describe how you ensure accuracy in data management while utilizing SQL tools effectively, such as Toad or SQL Developer.

Share your strategies for prioritization, like assessing the urgency and impact of tasks on system performance. Discuss tools or methodologies you use to manage multiple priorities, such as project tracking tools like JIRA or daily stand-up meetings for alignment.

Provide a real-life example where your actions led to noticeable performance improvements. Highlight the data you collected, the changes you implemented, and the subsequent impact on operational efficiency and system reliability.

Explain your understanding of compliance requirements and detail the processes you follow to adhere to IT standards, like documenting changes, performing regular audits, and coordinating with compliance teams to mitigate risks.

Highlight a challenging situation you've encountered in systems operations. Emphasize your analytical approach to problem-solving and the collaborative efforts with teams to ensure operational excellence.

Discuss your communication strategies, from technical presentations to cross-team collaborations. Provide examples of how you engage both technical and non-technical stakeholders to ensure seamless operations.

Share your level of familiarity with AWS services relevant to operations, such as EC2, S3, or Lambda functions. Talk about projects where you've implemented or managed applications in a cloud environment to show your adaptability.