Job details

Customer Service Representative

Crisis Nursery is dedicated to providing a safe and nurturing environment for children in crisis situations. We are currently seeking a compassionate and motivated Customer Service Representative to join our team. In this pivotal role, you will be the first point of contact for families and community members seeking our services. You will handle inquiries, provide information about our programs, and assist families in accessing the support they need. This position is vital in ensuring that our clients feel welcomed and understood during their time of need. As a Customer Service Representative, you will work closely with our staff to maintain a positive environment while effectively communicating the mission of Crisis Nursery to the community. You will also contribute to our outreach efforts, assisting in creating awareness about the critical services we offer. We are looking for someone who is not only detail-oriented and organized but also empathetic and resourceful, as your interactions will make a significant impact on those reaching out for help. Join us in making a difference in the lives of children and families by providing outstanding customer service and support. Your role will be instrumental in fostering trust and connection within our community, helping us to fulfill our mission every day.

Responsibilities

Serve as the first point of contact, addressing inquiries from families and the community regarding our services.
Provide accurate information about programs and resources to assist families effectively.
Handle phone calls, emails, and in-person inquiries with compassion and professionalism.
Maintain detailed records of inquiries and services provided for follow-up and reporting purposes.
Collaborate with staff to ensure seamless referral to appropriate programs and services.
Assist in the development of outreach materials to promote our services within the community.
Participate in training and professional development opportunities to enhance customer service skills.

High school diploma or equivalent; a degree in social work, communications, or a related field is preferred.
Proven experience in customer service or a related field, ideally within a nonprofit or social services setting.
Strong communication skills, both verbal and written, with a focus on empathy and understanding.
Ability to handle sensitive and confidential information with discretion and professionalism.
Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
Proficient in using computer systems, databases, and office software applications.
A genuine passion for service, a strong desire to help families in crisis, and an understanding of community resources.

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Free Food & Snacks
Wellness Resources
Stock Option Plan

Average salary estimate

$40000 / YEARLY (est.)

min

max

$35000K

$45000K

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What You Should Know About Customer Service Representative, Crisis Nursery

At Crisis Nursery, we're on a mission to provide a nurturing haven for children in crisis, and we're looking for a passionate Customer Service Representative to join our dedicated team. As the first point of contact for families reaching out for support, you'll play a crucial role in shaping their experience. Your responsibilities will include answering inquiries, supplying vital information about our programs, and guiding families toward the resources they need. With your empathetic nature, you'll ensure that each family feels welcomed and understood during their challenging times. Collaborating closely with our staff, you'll help maintain a positive environment while actively contributing to outreach initiatives that raise awareness of our essential services. We're seeking someone who's not only detail-oriented but also possesses a genuine desire to help families in need. In addition to offering outstanding service, you'll document interactions meticulously, ensuring effective follow-ups and reports. Your skills in communication and organization will help you manage multiple tasks smoothly. Plus, with a vibrant workplace culture, you can look forward to participating in opportunities for personal and professional development. If you're ready to make a meaningful difference in the lives of children and their families, consider joining our Crisis Nursery team as our next Customer Service Representative!

Frequently Asked Questions (FAQs) for Customer Service Representative Role at Crisis Nursery

What are the main responsibilities of a Customer Service Representative at Crisis Nursery?

As a Customer Service Representative at Crisis Nursery, your primary responsibilities will involve being the initial point of contact for families and community members seeking assistance. You will respond to inquiries about our services, provide in-depth information about our programs, and support families in accessing the necessary resources. Your role will also include documenting inquiries and managing follow-ups to ensure ongoing support for those who reach out.