CRM Director

CARE seeks a leader who will strengthen the partnership with stakeholders, develop a product vision, and manage the life cycle of a worldwide Constituent Management Platform. The scope of CARE constituents includes staff, donors, advocates, supporters, volunteer, and partners around the world. This person will use an agile, iterative, human-centered design approach to build a deep understanding of business processes and focus primarily on supporting fundraising initiatives in the context of modern CRM capabilities.

This role leads complex technology projects, influences groups outside their direct span of control, and integrates CRM solutions with CARE’s locally led and globally scaled operating principles. The Director of CRM reports to the CIO of CARE USA Digital function and work closely with the Fundraising and Finance teams. This position manages a team of technical managers, analysts, developers, and technology vendors.

Responsibilities:

Qualifications:

• Bachelor's or advanced degree in Information Technology, Computer Science, Business or related field
• 3 or more years of experience working within the non-profit industry directly with fundraising, marketing, & finance teams.
• 5 or more years of experience with evaluating, implementing and supporting enterprise CRM platforms, especially Salesforce implementation and operations in large non-profit organizations.
• 8 or more years in a leadership role with direct reports and people management responsibilities in matrix/seconded staff environment. Ability to translate and communicate complex topics in a variety of forums, tailoring communications to effectively fit and influence technical and non-technical stakeholders across multiple business units.
• Hands on experience with multiple product delivery best practices (e.g. Waterfall and Agile) and user-centered design and management methods such as Lean, Scrum, Continuous Integration, and Test Driven Development.