Senior Seamer Service Representative

Senior Seamer Service Representative at Crown Cork & Seal USA, Inc. summary:

The Senior Seamer Service Representative plays a critical role in supporting customer-filling operations for a global packaging manufacturer. This position involves troubleshooting filling process issues, conducting equipment audits, and delivering double-seaming training to customers. Strong mechanical skills, effective communication, and the ability to travel frequently are essential for success in this role.

Global Fortune 500 packaging manufacturer has an immediate opening for a Seamer Service Technician in the North American Beverage Division. This individual is a key member of the Technical Services Team who supports various customer-filling operations. Position accountabilities include the following: 

• Act as the key interface between the Company and the customer in trouble-shooting problems associated with the Company's final product and the customer's filling processes. 
• Support the customer in areas such as equipment audits, rework of the final filled products, overhauls and equipment conversion.
• Interact with other members of the Company's Sales Team to develop strategies, resolve problems and implement solutions to support the customer.
• Provide double-seaming training for customers.

Requirements for this position would include the following:

• High school diploma or equivalent required. Associate degrees or technical school certificate in a mechanical related discipline a plus
• Working knowledge of Beverage Can Seamers (specifically Angelus, Pneumatic Scale and Continental)
• Working knowledge of Beverage Fillers Equipment (Crown, H&K, Cemco, etc.).
• Proven mechanical skills including the ability to use gauges, dial calipers, micrometers and other related instruments.
• Strong PC skills including a working knowledge of Microsoft Office (Word, Excel, Access, Outlook and Power Point)
• Effective communication skills, both verbal and written as well as proven presentation skills.
• Ability to clearly and effectively interact with customers on a variety of levels.
• Ability to identify a final packaged product that is not working or defective, troubleshoot the potential causes, and incorporate a solution for effectively resolving the problem.
• Ability to work overtime during the week and week-ends based on customer needs.
• Ability to travel (car and/or plane) up to 70% of the time. This will include some international travel to Canada

Keywords:

Seamer Service Technician, Beverage Can Seamers, customer service, technical support, equipment audits, troubleshooting, mechanical skills, training, packaging industry, filling processes