Risk Operations Analyst (Day Shifts), Bulgaria

As a Risk Operations Analyst at Crypto.com, your responsibilities will include using detection tools to spot and act on fraud or money laundering activities. You'll also take immediate steps to prevent losses for the company, monitor queues, compile security reports, and draft responses to subpoena requests. Collaborating with teams like Customer Care and Compliance will be crucial, as you share knowledge and assess ongoing work streams to suggest operational improvements.

To be considered for the Risk Operations Analyst role at Crypto.com, you should ideally have 1-3+ years of experience in a similar position. Key qualifications include impeccable attention to detail, strong analytical skills, self-starter capabilities, and the ability to work under minimal supervision. Proficiency in English, along with fluency in another language, is a plus that can enhance your application.

To thrive as a Risk Operations Analyst at Crypto.com, you need to be a fast learner and adaptable to a constantly changing environment. Embrace your multitasking abilities, and always approach your work with a solution-oriented mindset. Engaging with colleagues and sharing insights will foster a collaborative atmosphere—an essential aspect of our team culture.

The work culture at Crypto.com for Risk Operations Analysts is transformational and proactive, fostering a supportive environment. Employees are encouraged to think big and explore new opportunities. Collaboration is key; you’ll be part of a cohesive team striving to achieve the ultimate goal of making cryptocurrency accessible to everyone.

As a Risk Operations Analyst at Crypto.com, you'll enjoy a competitive salary, comprehensive medical insurance, generous annual leave—including your birthday and work anniversary—and flexible work hours with options for hybrid or remote setups. Additionally, our internal mobility program provides numerous avenues for career advancement.

When answering this question, be specific about the tools you've used in previous roles. Share examples of how you've identified fraudulent activities and the processes you followed to mitigate risks. Highlight any metrics or success stories that demonstrate your effectiveness in this area.

Discuss the strategies you use to manage your workload efficiently. Emphasize your ability to assess urgency and importance, using tools or methods that help you stay organized. Provide examples of how you have successfully handled competing demands in the past.

Outline a systematic approach to investigations, starting from gathering initial data to conducting thorough analyses. Stress the importance of collaboration with other departments, documenting findings, and following compliance regulations throughout your investigative process.

Show that you value feedback by sharing specific experiences where constructive criticism led to improvements in your performance. Discuss how you actively seek feedback to enhance your skills and align your work with team and company objectives.

Talk about the techniques and tools you use to analyze data, including any statistical methods or software you've worked with. Provide a specific example where your analytical skills led to significant findings or improvements in a past role.

Choose a relevant example where you faced a significant obstacle. Explain the steps you took to address the issue, what you learned from the experience, and the positive outcome that resulted. This demonstrates your problem-solving capabilities and resilience.

Connect your interest in the company with its vision, culture, and the role itself. Discuss how your values align with Crypto.com’s mission of ‘Cryptocurrency in Every Wallet™’ and how you see yourself contributing effectively to the team.

Highlight the importance of collaboration, communication, and shared goals in risk operations. Provide examples of successful teamwork experiences in your previous roles and discuss how you plan to foster a team-oriented environment at Crypto.com.

Discuss your understanding of relevant regulatory frameworks and the practices you’ve implemented to ensure compliance in your past roles. Explain how you stay updated on regulatory changes and the importance of maintaining high standards in risk management.

Talk about the technological advancements in risk management, such as data analytics tools or automated fraud detection systems. Share your perspectives on how these technologies can enhance processes and promote efficiency in risk operations.