Inside Sales Executive - UK and EMEA

Crystal, a prominent cruise line and a proud member of the Abercrombie & Kent Travel Group, stands as the world's leading provider of exceptional at sea experiences. Renowned for its commitment to luxury, innovation, and unparalleled service, Crystal delivers unforgettable journeys across the globe.

Crystal is seeking a dynamic and detail-oriented Sales Executive to join our team, focusing on the UK & EMEA region. This crucial role involves collaborating with key account partners and General Sales Agents (GSAs) to provide comprehensive support in executing annual go to market plans, thereby promoting Crystal's brand and services within specific regions.

• Maintaining accuracy of the Reservation system/CRM by updating and loading agency profiles, and future TOUCH reporting for analysis
• Collect and analyse sales data from the designated regions and attribute their findings to various marketing efforts in order to establish adequate ROI on efforts.
• Work closely with various teams, including sales, product development, and finance, to ensure alignment of strategies, share insights, and enhance overall efficiency and reporting.
• Keep abreast on of sales training programs and resources for agency partners. Assist in building a tracking system on agent product knowledge opportunities and sales skills.
• Conduct ongoing research on industry trends, competitor activities, and market demands in the designated regions. Provide insights and recommendations to support strategic decision-making.
• Continuously assess and enhance inside sales processes and workflows to optimize efficiency and effectiveness.
• Coordinate and support events, trade shows, and promotions within the UK & EMEA to strengthen Crystal's presence in the market.
• Liaise with partners and vendors to ensure seamless execution of events and sponsorships.
• Provide level 2 support for trade partners in UK & EMEA with ongoing booking escalations, queries or concerns.
• Assist in identifying new sales opportunities within the region by out bounding on active and inactive agencies in the CRM. Assist RSM with scheduling sales visits and trainings to promote Crystal.
• Assist Inside Sales Manager and Coordinator with ship visits and functions as needed to support sales.

• Competitive salary plus commission or annual bonus plan (depending on role)
• A range of Hybrid working options (as part of an industry leading pilot programme)
• Enhanced Paid Parental Leave – 18 weeks full pay
• Discounted trips through A&K Travel Group Travel Benefit Program (includes friends and family)
• Company pension plan from start of employment, with employer contributions increasing after 5 and 10 years of service
• 25 days annual leave – in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 days
• Life Assurance (2x or 4x base salary depending on job level and/or length of service)
• Employee Assistance Program – includes access to wellbeing resources and counselling
• £1,000 Recruitment Referral Bonus
• Discounted gym membership
• Cycle to work scheme
• Season Ticket Loans
• Regular Social Events