Reporting & Quality Assurance Specialist

Description

This is an on-site (non-remote) role in Aventura, FL and does require candidates to be authorized to work in the US for any employer. We do not sponsor employment visas for this position.

Responsible for ensuring accurate and timely reporting of data, as well as establishing quality assurance practice benchmarks for air, hotel, and transfer services. This role will act as the main support system in the areas of product reporting and analysis of Crystal’s pre & post product standards.

Responsibilities and Accountability

• Develops and executes controlled practices that ensure accurate pricing, inventory, and detailed information for global air and pre & post program
• Thoroughly reviews hotel rooming lists and air schedules to proactively solve for errors or gaps in guest journey and takes corrective action
• Provides detailed passenger reports to hotels, ground operators, shipboard staff, and others as per established schedule
• Leads in the creation of Standard Operating Procedures (SOPs) as well as in the development of internal turnaround operations & logistics trainings
• Maintains departmental databases with periodical changes related to enhanced offerings, system functionality, and policy procedures
• Assists with occasional test plans and test cases when new system enhancements are deployed
• Analyzes reports from main task management tool to source solutions for frequently asked questions, requests, and concerns
• Takes immediate appropriate steps when notified of service issues experienced by guests during travel

Skills and Abilities

• Deep knowledge of Microsoft Excel; ability to prepare/edit spreadsheets and databases
• Experienced with airline GDS booking and ticketing
• Well organized and detail oriented with excellent written and verbal communication skills
• Possess a high degree of accuracy when working with details under time pressure

Education and Experience

• BS/BA or equivalent professional experience in travel industry
• 2+ years of experience in a similar position
• Experience with SQL and data visualization tools (e.g. Tableau) is a plus

Special Requirements

• Evening and weekend hours may be required
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This job description is not intended to contain a comprehensive listing of activities, duties or responsibilities that are required by the employee.