CSR - Customer Service Representative

*Now offering 4-day/10-hour OR 5-day/8-hour schedules*

A Customer Service Representative ("Patient Enrollment Specialist") will work with patients to provide a smooth transition from the clinic to opiate free pain relief at home. This role will reach out to the patient and gather necessary information to complete the prescription process.

In this role, you represent the Zynex brand. This means you are responsible for providing a world-class experience to all “customers” in every interaction, every time. Every decision made must align to our mission, vision, and strategy. Every communication sent (through email, mail, or by phone) is to be professional, simple, and aligned. Every problem or bottleneck is to be resolved with an efficient solution that is consistent with our strategy.

Zynex Medical was awarded “2023 Denver Top Workplaces” from the Denver Post

Competencies & Skills Needed:

• Adaptability – Deals with change and ambiguity well; adjusts and alters behavior when change occurs so priorities are still met.
• Customer-Focus -Implements ways to rapidly respond to customer requests for improved outcomes; works with the customer to collect accurate information about needs; goes beyond the initial thinking and remains flexible to meet customer needs; maintains strong and loyal customer relationships. In addition to patients, your customers may be coworkers, clinics, the Zynex sales team, etc.
• Team Player - Prioritizes team and patients over self, works well with peers and supervisors.
• Decision-Making - Takes a conceptual approach to identify key issues, sees relationships, and draws elements into a broad coherent framework; demonstrates ability to work with ambiguity and complexity; considers resources and risks to priorities solutions; acts fast on the most effective and efficient outcome.
• Results Orientation - Provides clarity regarding team responsibilities and holds others accountable for results; ensures that objectives and activities are aligned with business objectives; uses measures to monitor progress towards goal attainment; working to meet or exceed goals; delivers with efficiency and effectiveness.

Essential Job Duties & Responsibilities:

• Initiate telephone, mail, and email contact with patients to complete prescription orders quickly and efficiently.
• Communicate professionally with patients regarding the use, benefits of, and potential coverage of Zynex’ products.
• Provide patient education as needed on Zynex Medical’s medical products, shipping times, and insurance billing processes.
• Memorize and recite multiple processes and scripts for different products and various insurances.
• Maintain accurate records and provide detailed, professional notes in patient files.
• Operate independently in Zynex’s billing system to complete patient orders with a high degree of accuracy.
• Meet daily goals as outlined by Billing Department Manager/EZ RX Supervisor.
• Dress and interact professionally in an office environment.
• Follow all company policies and address issues following appropriate chain of command.
• Assist with new hire training when the team lead is absent.
• Be present/visible in the home office Monday through Friday, either 4 days per week for 10 hours per day OR 5 days per week 8 hours per day. Exceptions to this need prior approval from your direct Manager/Supervisor.
• Complete other duties as assigned by Management.

Education Requirements:

• High School Diploma or equivalent required.

Physical & Environmental Requirements:

• Fast-paced, professional office environment.
• Proficient use of office equipment including computers, copiers, fax machines and telephones.
• Proficiency with office computers and Microsoft Office software.
• Ability to communicate effectively via spoken, written and electronic means.
• Ability to stand or sit for extended periods of time.

Zynex Offers Exceptional Benefits (Full-Time Roles):

• Premium starting pay (starting $22/hour).
• Health, dental, & vision insurance.
• 401k with company contribution.
• 8 paid holidays + up to 2 additional floating holidays (1 every 6 months).
• 3 weeks Paid Time Off (PTO) for sick or vacation time; increases to 4 weeks after 2 years with the company.
• Annual LinkedIn Learning subscription to facilitate employee skill and competency development.
• Health & wellness bonus up to $50/month.
• Company-paid breakfast & lunch in the on-site Zynex Rockstar Cafe.
• Frequent opportunities for role transitions and advancements.
• Weekly employee appreciation activities/perks.
• Up to $75/month reimbursement for community volunteer hours.
• Employee product discounts.

Note:

• This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.
• *Employees are held accountable for all duties of this job*.

​​​​​​​Zynex Medical provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• No experience needed

Shift:

• 10 hour shift
• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to commute/relocate:

• Englewood, CO 80112: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person