Billing Analyst - Routing / Special Billing

As a Billing Analyst at Quench USA, Inc., your primary responsibilities will focus on daily billing processing, including the review of ERP-generated invoices and handling the credit memo process. You'll be tasked with creating and maintaining customized billing spreadsheets and assisting internal teams with any billing-related inquiries. Your expertise will help ensure that billing issues are resolved promptly, contributing to our commitment to exceptional customer service.

To qualify for the Billing Analyst position at Quench USA, Inc., candidates should have one to three years of experience in billing or a similar role. Strong Excel skills, a basic understanding of accounting principles, and excellent research abilities are essential. Experience with Salesforce or Zuora is a plus, and you should demonstrate a high degree of professionalism and integrity in all customer interactions.

At Quench USA, Inc., career development is a priority. As a Billing Analyst, you'll have opportunities to update and develop standard operating procedures and participate in process improvement projects. The collaborative environment encourages learning and professional growth, allowing you to enhance your skills while contributing to the success of the billing team.

The working environment for a Billing Analyst at Quench USA, Inc. is both dynamic and supportive. As part of a team dedicated to providing excellent service, you'll collaborate closely with colleagues across departments. The company values work-life balance, and you'll experience a culture that encourages positivity and teamwork, making your daily tasks enjoyable and fulfilling.

For a Billing Analyst role at Quench USA, Inc., strong research skills, proficiency in data entry, and attention to detail are crucial. Being organized and possessing solid communication skills will help you succeed in interactions with both customers and team members. Additionally, creativity in problem-solving and an understanding of billing concepts will enhance your contributions to the billing team.

While discussing your past experience, focus on specific billing tasks you’ve managed, such as invoice processing, credit memo handling, and any relevant software you’ve used, like ERP systems. Be sure to highlight how your organized approach and attention to detail have contributed to efficient billing cycles.

When addressing billing discrepancies, start by explaining your methodical approach: investigating the issue thoroughly, consulting relevant data, and communicating transparently with teammates or customers. Emphasize how your strong research skills enable you to find solutions effectively.

Share a specific instance where a customer was frustrated with a billing issue. Explain how you listened to their concerns, gathered all the necessary information, and worked collaboratively with other teams to resolve the situation promptly and satisfactorily.

Mention any ERP systems, Excel proficiency, or billing software you’ve used, like Salesforce or Zuora. Talk about how these tools facilitated your work processes and enhanced your ability to maintain accurate billing records and reports.

Discuss your understanding of accounting principles and how you apply them in daily billing tasks. Highlight your attention to detail and commitment to following standard operating procedures to ensure compliance with financial policies and practices.

Share your strategies for continuous improvement, such as updating SOPs, seeking feedback from colleagues, and researching industry best practices. Talk about how your proactive attitude helps you identify areas where processes can be streamlined for better efficiency.

Illustrate your organizational skills by explaining your task management strategy. You might mention using prioritization techniques, like assessing deadlines and urgency, to ensure that you address critical billing tasks on time without compromising quality.

Emphasize the importance of collaboration in billing tasks, such as consulting with other departments for seamless operations and fostering a supportive atmosphere. Share experiences where teamwork enhanced your results and contributed to collective success.

Talk about your efforts to communicate clearly and professionally, ensuring that both colleagues and customers are informed and satisfied. Give examples of how your effective communication has paved the way for problem resolution and improved team dynamics.

During this discussion, showcase your knowledge about Quench, its commitment to sustainability, and its role as a leader in providing bottle-free filtered water solutions. Explain how you see the Billing Analyst position contributing to the company’s overall mission and customer satisfaction.