Corporate Collections Specialist

The Corporate Collections Specialist at Careem is responsible for ensuring the timely collection of client debts as per the defined service contracts. This includes collaborating across teams and markets, monitoring client payment statuses, resolving disputes, and maintaining accurate financial records. In addition, they produce regular reports and manage client inquiries related to payments, ensuring the process aligns with Careem’s internal policies.

To apply for the Corporate Collections Specialist role at Careem, candidates should possess a degree in Economics, Accounting, or a related Finance/Business discipline. Additionally, having at least two years of relevant work experience in similar roles will be advantageous. Familiarity with Oracle systems and proficiency in Excel are also highly desirable qualifications for this position.

At Careem, we are committed to the growth of our employees. As a Corporate Collections Specialist, you will be immersed in a dynamic environment that encourages learning and development. Employees have the opportunity to collaborate with experienced professionals, engage in new projects, and explore various career paths within the organization, fostering personal and professional development.

Essential skills for a Corporate Collections Specialist role at Careem include excellent communication and negotiation abilities, strong analytical capabilities, attention to detail, and proficiency in Excel. Additionally, a proactive approach and the ability to work independently while effectively managing collections are crucial for success in this position.

Careem values the well-being of its employees and promotes a healthy work-life balance. For Corporate Collections Specialists, the company offers a flexible work schedule, allowing employees to work four days in the office and one day from home. Furthermore, employees can enjoy remote work from any location in the world for up to 30 days a year, coupled with unlimited vacation days to recharge and relax.

When answering this question, highlight any specific roles where you were responsible for monitoring accounts, tracking payments, and resolving discrepancies. Share how you prioritize tasks to ensure timely collections and use examples from previous experiences to showcase your efficiency.

In your response, illustrate your conflict resolution skills by providing a specific example where you navigated a dispute. Mention the strategies you used to communicate effectively and reach a fair solution that satisfied both parties.

Discuss any previous roles where you used Oracle or similar financial software, focusing on how you leveraged the platform for invoicing, tracking payments, or generating reports. If you're unfamiliar with Oracle, express your willingness to learn quickly and adapt to new systems.

Explain that teamwork is crucial in this role, especially when collaborating with teams across different regions. Share experiences where you effectively communicated and worked with colleagues or stakeholders to resolve issues or improve collections processes.

Outline your organizational strategies, such as using spreadsheets or software for tracking due dates, creating regular reports, or establishing priorities based on aging reports. Describe how these methods contribute to improving your efficiency and effectiveness in collections.

In answering, discuss your understanding of company policies and the importance of adhering to them. Mention specific actions you take, like staying informed of compliance updates, attending relevant training, and ensuring that best practices are applied in your work.

Be honest when discussing a missed deadline while focusing on the lessons learned. Share what steps you took to rectify the situation, how you communicated with your team and management, and what measures you now implement to prevent a recurrence.

Assure the interviewer of your proficiency in both communication methods. Share experiences where your clear communication positively impacted client relations and collections, and how you adapt your communication style to suit different clients.

Identify one or two challenges, such as dealing with difficult clients or navigating complex contracts. Offer insights on how you approach these challenges, such as maintaining professionalism, developing strong relationships, and employing effective conflict resolution strategies.

Express your passion for resolving financial matters and contributing to a company's financial health. Mention the satisfaction of meeting targets, building relationships, and the opportunity to develop your skills further as motivational factors for you.