Senior Field Service Manager

About Quench

Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year.  We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Quench bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement.  Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan.  Headquartered in King of Prussia, PA, Quench has more than 1,200 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit www.quenchwater.com.  

About Culligan

Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solution for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com. 

Values: 5Cs

Culligan as One

Customers come first

Commitment to Innovation

Courage to do what's right

Consistently deliver exceptional results

Location: Preferred – Atlanta, GA; Secondary – Tampa, Orlando, or Miami, FL

Travel Requirement: Up to 50% (primarily between Georgia and Florida)

Overview

We’re looking for an experienced Senior Field Service Manager to lead and expand our field operations across the Southeast, with a focus on Georgia and Florida. This high-impact role oversees a team of Field Service Managers (FSMs), champions service excellence, and strengthens the operational processes that support our growth.

The ideal candidate brings deep experience in people leadership, lean operations, and turning around underperforming teams, along with the flexibility to travel frequently across markets. This role reports directly to our VP of Field Service and offers Director-level growth potential for the right leader.

Key Responsibilities

Team Leadership & Performance Management

- Lead and coach a team of FSMs and technicians across multiple markets.

- Develop clear accountability systems, performance goals, and structured reviews (including underperformance management, PIPs, and awards).

- Foster team culture grounded in excellence, growth, and collaboration.

Operational Excellence & Lean Management

- Drive process improvement through lean methodologies and daily management systems.

- Monitor SLAs, KPIs, and SOP compliance to ensure consistent service quality.

- Lead regional service planning to match business growth and customer needs.

Customer & Stakeholder Engagement

- Build strong customer relationships by ensuring high-touch, reliable field service experiences.

- Partner cross-functionally with Sales, Ops, and Customer Care to align service strategy and resolve issues.

Strategic & Financial Oversight

- Create regional plans aligned with national service goals and expansion plans (including the Carolinas and broader Southeast).

- Manage field budgets, identify areas for cost optimization, and track variance to targets.

Data & Reporting

- Analyze service data to identify trends, gaps, and opportunities for operational improvement.

- Report out on performance, customer satisfaction, and team KPIs to senior leadership.

Requirements

- 7+ years of experience leading multi-location field service or operations teams

- Proven track record of rebuilding underperforming teams and driving accountability

- Deep experience managing performance cycles, including salary planning, performance reviews, and PIPs

- Hands-on experience implementing lean principles and daily management systems

- Strong background in operational process management and workforce planning

- Comfortable operating in a matrixed, high-growth organization with shifting priorities

- Skilled communicator who can build trust across teams, customers, and leadership

- Proficient in Microsoft Office and familiar with field service or operations software

- Bachelor’s degree in Business, Operations, Engineering, or a related field (preferred)

- Based in Atlanta, Tampa, Orlando, or Miami with ability to travel up to 50%

Equal Opportunity Employer:

We are committed to fostering an inclusive workplace and hiring employees without discrimination based on race, color, religion, gender, disability, age, or other factors prohibited by law.

Quench is an Equal Opportunity Employer.