Senior Implementation Manager

Curai Health is an AI-powered virtual clinic on a mission to improve access to care at scale. As the pioneer in deploying machine learning into clinical workflows, Curai Health enables its dedicated, specially trained clinicians to deliver primary care to more people at a fraction of the cost. Easy-to-use and convenient, Curai Health partners with insurers and health systems to keep patients engaged in their care over time, improving health outcomes and reducing costs.

Our company is remote-first and we consider candidates across the United States. Our corporate office is located in San Francisco.

Implementation Management at Curai

Curai is a health tech company that offers virtual urgent and primary care services powered by a world class care team and cutting edge AI. We have recently gone to market as an enablement solution for other healthcare service businesses. 

As an implementation manager, you will be responsible for running successful and timely customer and partner launches. You will coordinate large cross-functional teams (Operations, Product, Clinical, Engineering, Data, and Marketing) to deliver a delightful initial experience for our customers. You will be responsible for multiple healthcare service launches. For each launch, you’ll work to deeply understand our partner’s needs and how Curai can solve important problems with them. You will work collaboratively with internal cross-functional teams to make sure we are getting deliverables to the customer in a timely manner, as well as continuing to ensure implementation success within the first 90 days of account launch. 

Who You Are: 

• A polished professional with strong executive presence 

• Highly skilled at project management

• Great at relationship building 

• Excellent at managing stakeholder expectations

• Highly knowledgeable about the healthcare industry

• A great verbal and written communicator

• A very strong presenter and meeting facilitator 

What You'll Do:

• Earn and maintain customer trust throughout the duration of implementation activities, especially when things don’t go to plan

• Serve as the customer’s primary point of contact from contract signing through 90 days post launch

• Communicate project status to customer and internal stakeholders, including C-suite executives 

• Deliver complex healthcare service implementations on time and within budget

• Serve as a bridge between the business development and cross-functional teams by breaking down customer requirements into clear deliverables and workstreams

• Create project governance processes, including team check ins, task tracking, and weekly reporting

• Help the team identify and mitigate project risks and trade-offs

• Communicate customer feedback to cross-functional teams, so that new requirements can be prioritized and put on product roadmaps

• Travel for customer meetings and industry conferences

What You'll Need:

• 3-7 years of healthcare implementations, program management, or project management experience

• Demonstrated ability to influence and manage large cross functional teams (15 individuals or more)

• Demonstrated ability to deliver healthcare projects on time and within budget

• Excellent customer service, listening and communication skills

• Excellent relationship and stakeholder management skills, including the ability to communicate effectively across different organizational levels and disciplines 

• Strong understanding of the healthcare industry. 

• High reliability and attention to detail. Strong ability to prioritize tasks

• Strong presentation skills 

• Comfortable working in ambiguity

• Excited to work in a fast paced environment, as well as the opportunity to get cross-trained in multiple job functions

• Previous experience in a remote environment

What We Offer

• Culture: Mission driven talent with great colleagues committed to living our values, collaborating and driving performance

• Pay: Competitive compensation and stock

• Wellness: Unlimited PTO, flexible working hours and remote working options

• Benefits: Excellent medical, dental, vision, flex spending plans, and and paid parental leave

• Financial: 401k plan with employer matching

The annual base salary range for this position is between $125,000 and $145,000 annually. Stock grants also play a key part in any offer, they increase your overall compensation package significantly based on company success. Please note that the base salary range is a guideline, and individual total compensation will vary based on qualifications, skill level, competencies, and work location.

Curai Health is a startup with a small, but world-class team from high-tech companies, AI researchers, and practicing physicians, to team members from non-traditional career paths and backgrounds. We also have research partnerships with leading universities across the country and access to medical data that facilitates research in this space. We are a highly collaborative, data-driven team, focused on delivering our mission with funding from top-tier Silicon Valley investors including Morningside, General Catalyst, and Khosla Ventures.

At Curai Health, we are highly committed to building a diverse and inclusive environment. In keeping with our beliefs and values, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. To promote an equitable and bias-free workplace, we set competitive compensation packages for each position and do not negotiate on our offers. We are looking for mission-driven teammates, who embody our core values, and appreciate our transparent approach.

Beware of job scam fraudsters! Our company uses @curai.com email addresses exclusively. We do not conduct interviews via text or instant message and we do not ask candidates to download software, to purchase equipment through us, or to provide sensitive personally identifiable information such as bank account or social security numbers. If you have been contacted by someone claiming to be from Curai from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us at jobs@curai.com.